food

Hotel parking was the reason we booked this hotel, was then told it was not available due to the time of year we stayed, then when we argued for this option was given a inflated price to be able to use it, due to christmas parties being held there. Instead we booked meet & greet which was cheaper & saved us a taxi return. Next time will stay at the premier inn & do meet & greet all day long

beautiful room- nice size, very cosy, comfortable bed. beautiful spa! so relaxing

Room was big! Nice view

Not much going on. No entertainment

Bed

Excellent staff and hotel facilities. Highly recommended

All hotel staff were extremely helpful & friendly. The club lounge was fabulous. The choice of breakfast options was great and very tasty. The room was very large & the beds were comfortable.

The swimming pool temperature was far too low.

Location and Hotel standard

The only fault was the pillow quality, they were very small and quite uncomfortable.

L’emplacement

Chambre trop petite

Great staff throughout Decent sized rooms Great location for Gatwick Good food

Bathrooms need updating

Very helpful staff, comfortable bed very clean rooms. Good facilities. Lovely market town close to hospital and Gatwick airport.

Service in Bar and Restaurant excellent. Food was delayed in Bar and staff apologised without prompting and gave us complementary drinks. breakfast service was very efficient with staff constantly topping up self service area and available for special requests.

Room was not serviced on our return for second night. Reception informed and Housekeeping quick to provide the items we needed. Bedroom No 138 is a long way from Hotel main facilities so quite a trek to reception etc.

The jacuzzi was really nice , lovely breakfast . The room is big and clean .

The jacuzzi was really nice but sadly my children couldn’t use it because they are under 16 and the big pool was too cold for them .

The room was clean and spacious. WE enjoyed the modest gym and pool too. It was great to have an electric charging point just outside my window.

NA

Pool, breakfast and most of staff.

Telephone connection a disaster. Crackling on phone and couldn't hear. Tried many times before anyone's answers then getting cut off. Went down twice to reception to speak directly.

Spa, pool, lounge, en-suite bathtub

Very noisy, no soundproofing, very small rooms, no chromecast or streaming on tv, tiny gym

We stayed hear the night before my friend's wedding. The reception staff saw our bride/bridesmaid dressing gowns on our way down to the spa and sent a bottle of prosecco to the room. We were also given a shot with our dinner. The food was lovely. The spa was really peaceful, only a couple of other visitors when we went down. We had a really lovely, relaxing stay which was exactly what we needed.

There was a bit of a slow moving queue when we arrived to check-in, but the reception staff apologised for the wait.

Closer to infield racecourse for our event. Excellent service, restaurant food, bar area and the best breakfast we’ve ever had

Nothing!

Poor cleaning, found an old dirty sock in our room obviously not cleaned thoroughly

Very good breakfast

the staff were exceptionally nice especially the bar man . nice pool and spa.

Great room and facilities

Room wasn’t ready at 3pm, we had to keep badgering the front desk staff as we were being collected at 3.30 for a corporate bash at Lingfield - ended up having 5 mins to get ready - not impressed. Also breakfast was tepid at best - could’ve done with being hotter.

pillows!

ideal for us to attend a local family party only a short cab drive away.

nothing

Facilities, breakfast, clean, friendly staff, free parking

The location can cause a lot of issues. Whilst I was there, some roads were blocked off, and with little directions on how to go around. But it resulted in an extra 20mins of driving around to get back to the hotel.

I arrived early and explained I was off to an anniversary and needed to wash and dress, and was afforded all the help I needed to arrive on time