Absolutely disgusting, no heating and room stank of cannabis. NOTHING like the photos on booking.com dirty bedding and when we asked for clean bedding at midnight they gave us ones that were even dirtier we had to check out a day early after sleeping fully clothed with no bedding, and went to go stay in a travelodge, they’ve also refused to refund the stay, I’ve added the photos so everyone can see, DO NOT STAY HERE, bedding also had blood and cigarette burns all over

It was filthy, not as advertised , disgusting

Dirty, run down hotel, unbelievable amount of dog hairs on bed, vile smelly room also, myself and my son had to be moved to another room which was not much better, carpet not hoovered. Staff let drunk homeless people check in to stay 1 night, they were partying all nite kept me awake all nite, I also came back to my room to find a blood soaked tissue lying at my room door, I had to go ask a staff member to remove it, disgusting. Dirty mugs in the room, dirty badly marked walls in the room, I was so glad to be leaving this hotel, definitely not fit for purpose, I would advise people to stay clear

Mentioned above

The 2nd room we were given was clean and the bed was super comfortable, unfortunately it didn’t have a shower, just a bath. There was a young boy on reception who was very helpful, but the older gentleman was rude and not helpful at all, made us feel like we were a problem when asking simple questions.

The first room we got was just dirty, the shower head was filthy and there was hair in the bed. There was mould in the bathroom too. The bedsheets had dirty marks on the and there was a part of the door that looked as if someone had kicked it.

The view

Too many to mention

Staff very helpful

Couple dog owners dogs clearly needed a good wash....

Some of the stuff are really nice and helpfully and it’s a really nice hotel

We had to keep asking for toiletries and our room was not cleaned everyday as it should of been and my stuff was taken by one of the cleaners and some of the stuff was very rude and we didn’t have a pleasant stay we will not be standing again it’s a shame because we really like the hotel

Good breakfast with very pleasant person in charge.the plates were not big enough,more like tea plates.

little things in the room.no coat hooks,no heating no toilet brush,tv not working,coffee not replenished.towels not changed.

Nothing much

The location and hotel wasnt for me could do with updating

The staff were lovely kind and helpful. Great food and atmosphere.

It was exactly what I needed the bed was comfy, the room was warm and there was breakfast with a singing chef/waiter what more can you ask for?

Unfortunately the single room I booked was possibly the smallest room I had ever stayed in, however if I hadn't had 4 pieces of luggage with me it would have been perfect, after all I was only in the room to sleep. There was also an unfortunate smell in the lift, but they said they would investigate it.

The room was clean and sufficient and bonus for letting us bring our pooch the staff ie reception and bar men were brilliant friendly helpful and made us feel very welcome after a 3.5 hour car drive. We didnt check in till 9pm bit the guy on reception left his donner to make sure we were well informed and welcomed such a lovely guy.

The windows are single glazed do NOT pay extra for sea view the road is SO loud all night even at 3am you hear motorbikes cars racing loud music and drunk people shouting. even with the windows and curtains closed we hardly slept we were exhausted for our day out after 2 hours combined sleep we might as well just have sat in our car for the night instead of 69 sea view room for 3 and £15 for dog and £7 for the car that was brand new and looked like it had had a drink spilled down the side of it. We road trip ALOT and for sleeping noise and comfort this is by far the worst weve ever stopped in. Which is such a shame as its so clean and welcoming.

The staff I came into contact with were very supportive and helpful and easy to talk to

Leaving for home so I could have a proper shower and a good sleep in my bed and knowing that when I wake up I will not be in that hotel.

When you pay £120 a night you expect the basics like soap mugs, to have your towels changed daily to be able to finish your breakfast without being told you have to leave so they can prepare for the next setting and their breakfast starts at 8.30 and check out is 10 am, to be able to have a shower and a bath, not having to buy shampoo, only small cakes of soap were given if you could find the right person to ask. When a bath plug is eventually found it has no chain and when you do pull the plug out you can watch the water empty onto the outside roof. In my life I have stayed from onsite caravans to five star hotels but you always got what you paid for, this is the first time I have paid so much and got so little, the photos on their website have nothing to do with reality and if you have the audacity to complain and ask to see the manager who you know is in her office they just ignore you and hope you go away, as you eventually do. We had a sea view room but the windows as you will see from the photo were all misted up and the only way you could see the sunset was to put your head out the window. I have used your site on many occasions and I am surprised you allow hotels of this standard on your site, I just hope this is a warning to all travellers to give this hotel a wide berth so they can enjoy their holiday because this hotel surely did not give us the holiday we thought we would have.

Not a lot, rooms were ok but old

Try to avoid staying here if you have a big group of people especially a disabled person in your party. Rooms were advertised for 5 people but only gave us 1 that slept 3 and 1 that slept 6. Wouldn’t give us another room paid by the hotel but in the end they did- this was about 7 hours later after arguing. Lift broke. It didn’t get repaired till about 2am.

Spacious room, ideal for wheelchair user and family

Fire doors slamming 6/7 times each and every night. This kept us awake and literally jolted our bed every time. Need some stick on foam strip to quieten them down? Lack of WiFi was a real problem, we were visiting family and, because we arrived by coach, we couldn’t get important messages to confirm collection times etc. We had to go 10 mins walk to get a signal most days before we could contact anybody. This was frustrating as, husband being wheelchair user, we needed to be contactable at all times and most days this wasn’t possible.

The food was very good and plentiful, the staff was courteous and attentive

All over the hotel was really cold, possible water leak in the room above kept me awake, hot water took a long time to come through the pipes, bathroom had no heating so too cold to get a shower, no shower gel/shampoo etc

The breakfast was more than expected very good location was ok due to tram stop outside of hotel

Nothing it was all good

The guy in reception was great he was everywere doing everything

Didnt like we had no towels or loo rolls in the room haf to ask for some, then they left us clean towels on the floor in the hall way, very unhigeneic

Luke the one member of staff who was on duty that Sunday tried to do his best to help everyone was covering the bar the reception and trying his best to please everyone. The breakfast was good but the dinner although very nice was pricey.

The organization was practically nonexistent and very poor the rooms were very shabby and we had no soap or washing products in the room and no milk, There were glasses left dirty by the lift for two days, I am my husband's carer although we did not share the same room we put the two men with problems in one room and myself and the other carer shared a room Our room was right down the corridor , Luke did swap rooms so that we could be nearer but gave us a double room not a twin so we had to swap with other members of our party I booked seven rooms in total surely they could have had two twins together.

All meals were ok with no problem.

The room was absolutely disgusting it was filthy we couldn’t even use the shower as it was foul. Torn settee stained carpet broken wardrobe, rubbish behind the dresser unit . The smell was nothing I had ever come across and to cover the bad smell there was a smell of jays fluid . My wife had to buy bleach and clean toilet and sink area I took a few pics I will try and add them . We did complain and a young girl arrived and removed the rubbish from behind the dresser unit .

Comfy clean Hotel

No drink with evening meal Poor bar staff had no bitter and had no idea why it would not work yet on last night new staff said it just needed pulling and nothing wrong.

The old features and cosy feel

Rough around the edges, but nothing to complain about.

The staff were friendly the room comfortable and big enough yes there was some cosmetic damage but didn’t affect the holiday

Nothing

Dirty Bathroom all stained Walls dirty Carpet dirty Window handles broken Windows inside double glazing full of condensation so couldn’t really see out Not replenished with a 4 night stay No clean towels didn’t even get bins emptied Can’t get access to a cold drink till 10:30 am Not accommodating at all Fire alarm went off and no staff to be seen from 4th floor all the way to ground floor had to wait 10mins to find out if it was a false alarm discusting

The bar staff were lovely and very approachable

Rooms were dirty, reception staff weren’t approachable at all. We stayed for 5 nights and requested our room to be cleaned (new towels and toilet paper really) and this wasn’t done, we then had to ask the lovely cleaners whilst they were doing a room that was empty and they were happy to help and didn’t know that we had requested anything prior. The fire alarm was alarmed the second night we stayed, during the night. We of course began to evacuate we couldn’t find a single member of staff, no one told us that it wasn’t a fire. We then stood outside for 10 minutes, during the night in the rain with other families that done the same before my partner went inside what we thought was a burning building to find a member of staff who then said we shouldn’t have evacuated. My partner suffers from anxiety disorder and wasn’t able to sleep the rest of that night nor the night after.

Not much to be honest room was stifling even with window open very unhappy would not recommend

Dogs barking all night causing destruction not so friendly manager

All was fine

Would have preferred an earlier breakfast. 0830 is far too late

Comfy bed.tv worked fine nice little room

The toilet wouldn’t flush

The Hotel was situated close to the main promenade which was good. Tram stop was just across the road.

stayed for 2 nights and no sign of room cleaning which was disappointing. Place looked out dated and my room view was looking at the back of other houses/hotels.

Very friendly staff , room was very clean and spacious ,absolutely comfy stay my daughter wanted to move in that room ha , artist that was on was brilliant ,I would definitely stay here again x

There isn't anything I didn't like x

Everything

Breakfast was always cold