Because not all rooms available due to refurbishment I was given a suite for same money on arrival.Staff welcoming efficient friendly

Bathroom door and cistern tap ,needed attention in room

Brilliant staff, this young bunch of people are so good at what they do. Secure parking. Good bar & excellent value

nothing, it’s being used by the home office! the images must of been taken years ago in its prime! complete joke, no spa, pool or gym available!

everything! won’t be staying there again… to a point I had to ask for someone three times to come to the bar! massively under staffed!

Clean and comfortable rooms, great staff and good food.

They were undergoing renovations so the facilities were rather compromised; I knew this at time of booking so this is an observation, not a criticsm

Close to where I needed to be on business. Checking in was pleasant and the staff were friendly.

No heating, pool was closed and the bathroom was dirty with hairs.

The staff were very welcoming and helpful. The Suite was clean & comfortable. We had to leave for 8am Saturday morning, but breakfast isn’t served before 8am at the weekends, so we didn’t get to eat, which made the £130 a costly overnight stay, maybe there could be something organised for those patrons that require an early start at weekends. We did eat an evening meal here which was absolutely delicious. The location was convenient for where we needed to be, but if you want to see Liverpool, it’s probably not the spot.

There wasn’t anything to dislike.

Convenient to where we needed to be

Over priced for what it is. I remember the Suite when it first opened, hotel is very run down and did not meet expectations

Very comfortable room. Nice & quiet.

Lovely sized rooms clean staff realy nice and very helpfull infact they are the best thing about the hotel

Didn't find out until 2 days before that swimming pool sauna facilities were closed Booked for a spa treatment which was cancelled but did get offered free use of steam rooms Also Dinning facilities very basic with very little choice on menu

lack of facilities - everything closed when I stayed (inc gym, pool, lifts) but only told on morning of arrival

The bedroom was bigger than expected with cozy bedding.

Was given a false impression of what I was getting for the spa included but was left disappointed.

absolutely nothing

mattress was clearly past its sell by date

The room was very nice, clean and spacious. Excellent, if expensive, meal in restaurant and good breakfast. Swimming pool nice but jacuzzi closed

The surroundings were a mess as there is obviously work going on together with whole sections of the hotel being used for different types of visitors. I like to be able to walk round grounds etc and this was not possible. Total mess of confusing curtains and no signs in reception, pool and restaurant area.

Rooms were very spacious and very cosy

Clean ,friendly staff excellent room and breakfast was fresh and hot .spa was brilliant too

Just to far out from Liverpool city centre .about a 20 pound fare .also only half the hotel was operational due to a government scheme.

rooms very spacious

breakfast very unorganized in morning

size of room

no air con! food was poor, over half hotel being used for immigrants

location

only half the hotel available, no proper dining room

Super sized room, excellent staff, quiet location

Minor problem sauna wasn't working

Very big and comfortable room. Close to the airport. Loved that water and crisps were available.

Could use some refreshing. Especially bathroom

Good size room. Breakfast was good could of put more on the full English,for example 2 sausages and 2 bacon. My partner had a hash brown, they had forgot to put one on my breakfast!

Bathroom needed a refurbishment. Very tired looking and old fashioned and I found someone else hairs in the bath!