The location was convenient

Firstly - the staff might be persuaded to smile once in a while. Not once did I see what you might call a friendly or welcoming face. Everyone did their job diligently but you're in the service industry - people appreciate some friendliness. Secondly - the fitness suite I had looked forward to using I found did not open until 10am - way past the time I needed to leave. If you advertise facilities make sure you advertise their opening times. Third - if you are going to put someone in a room overlooking a car park with overnight bright security lights at least make sure the curtains in the room actually fit the window so as to block out the light. The curtains are at least two inches short of the windowsill and a good foot short in width. Consequently I had a floodlit room most of the night. Fourth - if you're offering a restaurant open until 9pm do try and make sure the food is presentable up until the point you close. I sat down at 8.30pm just after arrival and was grateful to still be able to get a meal. However, my beer was lukewarm, and the main course, when it arrived, was so hot as to represent a health hazard. Burger and chips presented on a narrow strip of wood from which it was at risk of falling and difficult to eat. Burger dry, Warm coleslaw with a crust from being left out in the kitchen I presume. No sauce and no offer of any either. By comparison the sticky toffee pudding was just warm, dry but swimming in a sickly sauce made even sweeter by the unnecessary addition of icing sugar. Thank goodness the ice cream was edible. Breakfast was ok - I stuck to toast. Overall not a great experience. But it would have been made much more bearable had the staff been taught to smile.

Nice hotel, good food and helpful (if busy!) staff at a good value price considering what was on offer. Relaxing position surrounded by trees.

Sometimes you had to ring for service but all the staff seemed to be working really hard so not blaming them! They should hire a few more to make it more manageable for them!

A restful and rural setting; lots of nature and wildlife all around, which was a pleasant suprise. An oasis, in the centre of town, so much lush greenery. The hotel is perfectly located next to Southcrest Woods. So peaceful in the grounds in the morning with a coffee. Staff are very warm and helpful and food good. Thank you.

Food order app for room service does not always working.

Breakfast was good had a nice selection

The security as had someone enter my room in the early hours, the rooms should be secure how could they have the same key as my room

On site parking easy to find, only down side was that it was to cold in the bar area,

Excellent breakfast and beautiful grounds.

Beautiful old manor house, it's a shame about the ugly extension, which ruined the look.

Good location and the food was very good.

The room was cold, no heating until 5pm and the outside temperature was -1. We brought this to the attention of reception who said heating was on a timer set for 4pm. There was no heating at all in the bathroom. We left at 9am the following morning and there was still no heating on.

staff very helpful , slept on 2nd night after room change .

On the first night the room allocated was dirty ,smelt damp and the bed was an ancient lumpy torture device .