Extremely helpful and cheerful staff.

Nothing.

Friendly welcome. Well appointed room, which had recently been refurbished and had a lovely view of the river. Bed very comfortable with good quality white cotton bed linen. We met a group of friends in the evening for a meal in the restaurant - service was excellent and food 'good pub grub'.

Refurbished, beautiful bathroom with excellent shower but no extractor fan. and towel rail which we couldn't turn up to improve the heating. Fear that the newly decorated walls will soon deteriorate.

Location and friendly staff. The food was very good.

The room needed a refurbish and new bed.

Excellent food in the bar and very friendly staff

Room was tiny and dated, Parking is a problem

Next to river, great location

Location was great and such a beautiful spot. Room was a good size and well equipped. Staff were really friendly and particularly welcoming to our dog. Lovely spot to sit and have a drink near the river. Locals were friendly, too. Had a really nice burger there too.

Parking is a bit tricky but I did manage to get parked nearby. The bathroom is in need of a refurbishment.

The hotel was very charming, its location was lovely, and the staff members were very friendly and helpful.

Unfortunately, our arrival coincided with that of a heat wave. The poor air circulation and the unpleasantly warm temperature in the room made for uncomfortable sleep. Otherwise it was lovely.

Breakfast was great

Noise in room from fans. Towel rail was loose. Shower seal was a bit grotty

Comfortable bed ,tea coffee available in room. Good value for money

Would like separate shampoo and conditioner Small iron would be great.Paying for room as soon as we arrived

From check-in to checkout this was enjoyable, apart from the stairs! Cheerful and helpful staff, wholesome food and a decent pint at the end of a long drive. Pity that it was pouring from the heavens as it would have been lovely to sit by the river with a drink and watch the world go by. Nice place.

Not their fault, but we're getting a bit too long in the tooth for steep staircases.

Staff were excellent, fish and chips were amazing 😋location was beautiful but parking very limited. Had to park quite a distance from hotel, which made taking stuff from car to hotel very difficult along with 2 dogs.

Lack of parking and access to room 5 was a little tricky with bags and dogs.

Tip top place to stay.

Super friendly and helpful staff. I believe there's only 6 rooms at the hotel. But the staff showed us to our room and were very helpful and went the extra mile. Quirky Hotel, exposed beams and very picturesque. We ate dinner in the bar/terraced area, which was lovely, and very good value for money too. Dog friendly as well, which is great.

Nothing to complain about but just to say I wouldn't recommend this hotel for anyone with mobility issues, as the staircases would not be practically for you

The style of the Inn nice and easy beer kept perfect. food very good .

parking is a problem , being next to the river obviously reduced parking spaces. ( unless your on a boat) expect a 5 minute walk to park .

Were directed to the top of the building and delighted to find we had not only a sizeable double bedroom but an extra surprise of a second room with settee and tv, plus a spacious bathroom and all 3 rooms with a lovely view over the River Severn. Very comfortable thank you, The staff were very helpful and friendly, and welcomed our dog too. We parked some way away in a public car park, but moved the car late afternoon when space became available for overnight parking outside the hotel. Nice walks from the Swan along the river bank, through to the fields, and close to all shops and restaurants in the great little town of Upton.

Nothing. All good

Location really good. We didn't have breakfast

Milk could have been replenished each day.

everything

nothing

The cooked breakfast was excellent. The bed was really comfy, and the building had lots of character .

Bedroom 5 was like a sauna, we had to leave the window open all night.

Lovely view and spotlessly clean room and cosy warm

Nothing

Had to leave for work before breakfast pleasant hotel

Tasty breakfast, good produce

Parking could have been a problem but the manager kindly sorted us out

beautiful location clean and fresh welcome from the team

The place had a lot of ambiance, right on the river. We were given a lovely bottle of Cava and chocolates as a surprise as we are newlyweds. The room was very clean and had loads of character. The staff were very welcoming and friendly. The views over the river were lovely.

It is 400 years old, so the water took a while to run warm/hot...but they clearly explain this