Everything, absolutely top class hotel and facilities. Staff very professional and forthcoming.

Glass at main entrance and by the pool with large cracks. Need repair. Area from pool area to wellness area, small stones a mess, dangerous and need fixing.

Staff was amazing; super friendly and helpful. Most were bilingual which is a huge plus.

The food was great but they did not have many vegetarian/vegan options.

SPA

This is an amazing resort - you are very well looked after here. Facilities and rooms are awesome and the food is high quality. The staff are very attentive and the service is amazing.

The bar staff were quite rude. They made us feel very uncomfortable any time we wanted to order a drink - as if doing so was a massive inconvenience to them. I had to keep reminding myself and our group that we had actually paid for these drinks as part of the all-inclusive rate. When asking for a drink recommendation we were told to look at the menu and on another occasion when trying to make conversation and lighten the mood, the bar staff member was very rude in response. The drinks that we did receive were of amazing quality - the bar tenders are very talented, they could just work on their attitude towards customers. For the most part, the staff at this resort are amazing, however these experiences left a sour note.

The attention to every detail the team do to make your stay perfect

the staff were all lovely, the atmosphere was great, everything spotlessly clean

no tea and coffee in the room. big hotel for one small lift. but these are minor problems.

The staff was very friendly and made our stay very enjoyable. Especially the service at the bar by Michelle and Patrick was the best possible.

Room, breakfast/lunch/dinner, cocktails, location, SPA! We had an amazing 5 days!

The gym could have been better...outdated treadmill.