The authentic and luxury design. Safe place in Santiago downtown. Very knowledgeable staff

The hotel is aging a little bit but this adds to its charm and authenticity

El personal del comedor muy amable

Todo la atención pésima . Para un café esperar 30’ y no tenerlo en la noche pedimos sándwich media hora y solo le trajeron a una de las personas. El bar un desastre y la justificación . Era que la persona a cargo tenía su día libre

La ubicación y amplitud de las habitaciones, son pocos los hoteles donde encuentras habitación cómoda para 3 personas

Que no tenga agua de cortesía, y la que había era cara. En una de las habitaciones. Decía que el agua era de cortesía y cobraron igual al final

Servicio de preparación de homelette. En la cena muy buena atención.

Ruido tráfico al amanecer

Wir bekamen das gewünschte Zimmer, in dem wir bei unserer letzten Reise waren. Es ist sehr geräumig und hat eine tolle Aussicht. Der Kühlschrank funktioniert und ist richtig kalt. Das Frühstück ist hervorragend, das gesamte Personal sehr freundlich und hilfsbereit.

Limpeza dos quartos Localização

Preço das bebidas Café da manhã

El nivel de la comida y la atención

Nada

A localização do hotel é ótima! Pode-se fazer muitos passeios a pé, além disso a estação de metrô fica a 100m permitindo acesso a toda a cidade. O hotel é luxuoso, porém datado. Itens de decoração, móveis e o lobby são de uma época quando carpetes e tudo dourado ainda era moda. O café da manhã é farto. A piscina é ótima. Os funcionários são atenciosos e educados.

Tivemos problema com troca de toalhas e organização do quarto. O quarto tinha uma porta de acesso ao quarto ao lado, mesmo estando fechada podíamos ouvir a tv do outro hospede. Um dia uma chave de acesso do quarto foi retirada do sistema que mantém a energia durante a limpeza e nos deram outra. Nessa mesma noite tentaram acessar o quarto por volta das 23:00h, deixando a porta a aberta. Só percebemos porque estávamos lá, o invasor percebeu o barulho interno e saiu rapidamente... Comuniquei imediatamente a recepção e o Booking, porém nos foi dito que nada havia sido registrado nas câmeras. Acho que devíamos ter corrido atras dele para obter algum resultado, mesmo que isso custasse a nossa segurança. É inadmissível que um hotel 5 estrelas tenha problemas de segurança dessa magnitude.

Very helpful staff especially Emelio and Elias Good bar snacks.

Breakfast generally Good but omelettes not available every day?

La cama es súper cómoda. El desayuno rico. El personal atento amable. Lindo Hotel

El personal de limpieza “se llevó” mi sacacorchos, quizá pensaron que era del hotel, pero no. Eso no me gusto y me molestó, porque debieron de preguntar.

La ubicacion es buena, en el centro y muy cerca del subte. Agradezco que me hayan permitido ingresar a las habitaciones antes del horario del check in es algo que no todos los hoteles hacen y no les cuesta nada si la habitacion ya esta disponible. Muy buen trato del personal, amables y calidos.

La zona de noche no es la mas linda y los lugares cercanos para comer cierran a las 22-23.

Instalaciones de primer nivel, sus colaboradores muy amables y atentos.

Good location, excellent breakfast, very friendly helpful staff.

Looks a bit old

EL SERVICIO DE RECEPCION.ME ROBARON Y EL HOTEL SEPORTO DE MARAVILLA. ALTAMENTE RECOMENDABLE

Buena piscina, rico restaurant .. limpio

Que hubo shampoo, algunos estaban rellenado de agua . Se solicito al personal y no respondieron en 3 horas. Desayuno, Justo …

I loved everything about thos hotel, from as soon as you arrived you get like your number one, easy checkin. The room was exceptional with everything you would expect with nothing spared. I'm actually staying here again at the end of my trip as it was delightful

Nothing

Location is amazing - if you have things to do in downtown SCL, this is where you should stay. Breakfast, staff, room etc were fantastic.

You only get one small bottle of water per guest... For the price paid, this seems a little tight fisted.

This hotel is perfect because all the members of the hotel, all of them, work as a team that wants to please the guests. Thomas was exceptional, the front desk clerks outstanding as well; the waiters and waitresses at the breakfast restaurant were very polite, efficient and pleasant. The location of the hotel is second to none. It was very easy and friendly to book excursions through the front desk. Bali Hai and Concha y Toro excursions were superb. In Chile, wherever I went, people were very helpful, friendly, respectful, and polite. I am very impressed. Last month I came from Berlin, where I completed my masters degree, and some Germans were xenophobic and rude. I had three mayor arguments there. That did not happen in Chile.

I wanted to stay longer.

Great breakfast, Excellent Service, great location. Close to the market, tourist points, exchange offices, restaurants and metro.

Everything

Shower. Need modern shower instead of bathtub

The best hotel in this part of the city.

brekfast

little old

really wonderful hotel. great location. big comfortable room. great staff. huge breakfast

the inner pool

nothing

Hotel was clean and the staff were very helpful. On site restaurant is good as limited dining options at night in the area.

Downtown area closes at about 5 pm with limited dining options apart from the hotel

Great decor and friendly staff