Located in CBD, a lot of restaurants, good vibe. Hotel room is spacious, beds and linens are superb. The amenities used are my favorite. The lighting in the room is quite good. The reception staff Italio was helpful. The restaurant on the ground floor Estro served decent chillan food and wine. Daniel was attentive.

Breakfast staff service is not at the same level. Nobody offered tea or coffee 10 minutes after we sat. We had to ask for assistance from one staff, and he even had us waited for him to give checks to other people. Was Rude.

Extremely comfortable hotel, very well appointed rooms with all expected / required facilities.

N/A

Ideal location next to the train station so easy to get about Santiago.It has an outstanding buffet breakfast, great service, a fantastic pool/spa on the top floor with sublime sunset views on its terrace and luxurious rooms. The staff went the extra mile to make sure our stay was perfect. Jonathan on reception was brilliant and so friendly , really going above and beyond to help us. Christian on the door/concierge was a great welcome after a long flight and always helpful with advice on where to go out. Highly recommend and would return in a heartbeat

Everything was perfect

Lugar, las personas muy amables

Almohadas medias desinfladas

The property is very elegant, a nice smell, and every detail has been meticulously planned

Nothing

On-site facilities (gym, pool) were great. Breakfast was wonderful and room was a very good size. A comfortable stay.

Lots of items in the room (snacks, toiletries etc.) with numerous signs warning of charges if removed. Felt a little “grabby” given the room rate - either gift your guests complimentary items, or remove them altogether.

La atención extraordinaria !! El personal sumamente amable. El spa con su piscina cubierta

La amabilidad de su personal

Algunos aspectos de limpieza y mantenimiento en la habitación me llamaron la atención. Si bien nada fue grave, estimo que dichos detalles no deberían existir considerando el alto costo del hotel.