The cleanest

No one told us about any restaurant or where anything was at in the hotel. The guy was not knowledgeable or friendly at the counter. That I paid in FULL and provided a credit card for $240 deposit and later that day they ran my card for $846.46. Why? No one or manager can explain. I ask if it paid in full and deposit holding who will run my card. NO ANSWER. No nothing . No friendly or helpful

Customer service via phone was awful

See above

Great location.

Hotel was run down and outdated. Lobby and common areas were poorly maintained and had trash left in many areas. The room had mold in the bathroom, shower hardware was damaged and generally poor overall condition.

Fantastic location.

There was only one small elevator working, as the other was broken. One of our evenings there was no water for 5 hours and when the water came back it was brown and the next morning showers were cold. The included breakfast requires 1.5 hours because service is very slow.

Me encantó los alrededores del hotel, el área de la piscina, la playa que está al lado del hotel. Los cuartos super limpios y cómodos. Y el personal super lindos. Muchas Gracias!!!!

Todo bien

The balcony, pool area and main bar

Hours for the food venues

The beach is public access, so get there early to reserve a spot. The folks that work there were great and work very hard. The pool has a great vibe with tropical music playing and the staff is friendly and works hard. There are technically four pools. One is a very tiny kiddie pool. One is a six foot saltwater pool. The pool with the swim up bar is 3.5 feet and has a volleyball net and a children’s slide. The last pool is the hot tub. The folks who work in the beach are also very kind and work very hard. The housekeeping staff was also very nice. It is nice that there is daily housekeeping. That hasn’t been the case in all of the past hotels we’ve stayed in lately. The staff at Cafe Caribe was very sweet and helpful. The breakfast was delicious. Besides our issue with the first night, three whole staff was very kind.

We requested adjoining rooms back when we booked the hotel in October for a February stay. When we arrived, we were told that there weren’t any adjoining rooms available. Then, we were told that our room was an adjoining room and they just needed housekeeping to clean up the room next door. We waited in one of the rooms into the evening (we tried to call for an update two times and no one answered the phone; we went down to the lobby twice and were told it was being taken care of). After four hours, we learned that there was somebody in that room and it was never an option. We then had to wait for them to clean up another room. It should be noted that the second room was also a potential adjoining room. With a little planning and care, this request could have been accommodated. The hotel was nowhere near full capacity. We were given $40 in breakfast vouchers for our troubles. The shower turns the bathroom into a huge puddle. The little shelves in the shower to hold your shampoo and conditioner were slanted, so the bottles kept falling off. It was difficult to come back from the pool/beach or after a shower on the tile floor because you felt like you were going to constantly slip. I understand that carpeting may not feel as clean, but the tiles were definitely a liability. The hotel lobby is beautiful, but definitely lacks an island vibe. Instead of playing any kind of tropical music, they play rock pop and jazz. One of three elevators was out of order for most of the week. The TVs are large, but they are not smart TVs. The channel offerings are limited. Some didn’t have any volume and some were very static looking. The hotel charges $35 per night per room plus tax for amenities including Wi-Fi, beach and pool chairs and umbrellas, daily recreational activities and use of pool toys. The Wi-Fi didn’t work for our week-long stay. I was told it was being upgraded and they wouldn’t get to our floor this week.

The convenient location and the customer service was top notch. The pool bar was exceptional.

Nothing

Overpriced

Rooms are not updates and only 1 elevator working

quiet ocean front property. Wonderful personnel.

Much of the space was closed. People checking in and out were delayed .

El personal, las instalaciones y la ubicación

La plancha, estaba quemada y manchó mi blusa

Puhdasta

Kaupoissa ja baareissa oli kalliit hinnat juomissa ja ruuissa. Vaimoni odotti aamupa tilausta alakerran ravintolassa aamulla yli 45 min ja tilaus oli vain munakas. Moni muu asiakas hermostui ja lähti pois sieltä kun ei ruokaa tullut.

The slide in the pool

There was no WiFi for the room. The water was tepid at best. We were given a room with a bath without a plug after repeatedly asking for one each day we were only given one on the day of departure! The gym was in a meeting room with no direct showers/changing room. There was no room service available.

Breakfast was good. We enjoyed it.

The hotel was not what i expected. It looked better online

Hotel location was convenient

Rooms were very dated. Construction outside the hotel was not advertised. Very noisy at night

The location the staff the beach area

Problems with elevator only one was working, the bathroom in our room the Faust was liking making dripping noise

The location

The door to our room kept getting stuck

View and location was great

N/A

The location and the combination of sea and pool.

Everything was good. They need more fish in the water tank.

Beautiful property pool and beaches great family vibes would recommend and will be back

My kids loved the water slide.

Hallways were stinky like pee and marijuana. Loud rap music and lower class crowd smoking by the pools, and pool area was a bit grimy overall. Drinks are also overpriced. $10 for smoothies without real Fruit

The staff

Beds, mold mildew lounge chairs smell doors falling off hinges from humidity Damp Beds mold on ceiling. Gross everything was damp smelly and mold

The choices were limited. I would've like to see a traditional Puerto Rican menu.

I would have love to see more traditional foods available

The breakfast was just OK. I got what I ordered. the staff was excellent, super. The front desk, the cleaning staff, the security staff, all very friendly and helpful. the location was perfect. My wife and I had an excellent stay at your Hilton Plaza. I will return. thank you

I enjoyed my stay. No complaints. Not your problem but, the streets really need some work.

The hotel was gorgeous and the staff was exceptional.

The room was recently remodeled and everything was comfortable and beautiful