The location is centrally located to lots of restaurants and the beach

The A/C in the reception area was set to a very low temperature. The extra bed that was requested was a small sleeper couch, not an actual bed.

The property was in a good location

The room we stayed in was dirty, with stains in the carpet, couch and curtains. The bathroom hadn’t been cleaned properly, the vanity was broken, and the base around the tap and basin had a build up of dirt and grime. The shower glass hadn’t been cleaned and the tiles looked like they hadn’t been cleaned properly either. The staff in the main restaurant were lazy and just stood around or chatted amongst themselves without attending to customers. If you asked for something it seemed like an inconvenience and they took a long time fulfilling your request. Pool area was average, nothing like the pictures.

Ocean view

Het bed ! Standaard bed zoals in elk ander Novotel/Mercure hotel

Locatie : Treurig, niet verlichte locatie, slechte toegang tot strand. Weinig echte leuke restaurants/bar in de buurt. Voor wat leuks heb je al snel een rit van 30min met taxi nodig. Ontbijt : *zucht* ... Capuccino niet te drinken. Continental breakfast voor de liefhebber ... echter de geur in de bufferkamer hierdoor is misselijkmakend. Verluchting is ver te zoeken. Inchecken : het duurde 40min voor de check-in klaar was. Nadien moest ik nog eens 1u wachten voor de kamer klaar was. Elk ander hotel had even een drankje aangeboden in afwachting. Een gold status membership helpt blijkbaar niet. Online check-in betekend ook werkelijk niets !

Location was great as it was right next to the beach. Loved the gym that had a view of the beach. Room and bed was very comfortable. Great options for meals onsite. Great pool.

Faultless.

Not worth it

Not good staff, one shawl missing

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The location was great. It was right on Juhu beach and the area was upscale. Hotel was very pleasant and staff were very friendly. Food was great. We particularly enjoyed the Chinese restaurant that was on site. Foood there was amazing. Staff Aditya and Vishal from this restaurant were great hosts. It was great 4 night stay at Novotel.

It was quite far from central Mumbai and so if you are a tourist then it’s a long drive from here in traffic. Their charges for drinks and even soft drinks were outrageously over priced. Too much security checkin to enter the hotel each time.