Perfect

Perfect

The breakfast was good except for the coffee.

The absence of a table or desk in many or most rooms makes it a little difficult for business visitors.

The breakfast supposed to be included but when we went to the “restaurant” they said was not included and wanted to charge more money. Yo can hear all the noise of the neighborhood an the cleaning staff. Had to ask for toilet paper because when we arrived it was just a little bit (about 4 squares of the roll). Also, we were about half a day without wifi because maintenance. Great location but don’t worth the money. Way to expensive for the poor service.

They should improve the noise problem, the amenities. Their wifi network, etc…

I like the location of the hotel it is in a good place to access different parts of the city and it is in a very central place.

The reservation clearly showed we were going to get a room with three beds and the room will have a window with a view but before check-in, I received a call from the staff letting us know that when we made the reservation but we did not mention if we wanted three single beds or one double and one single bed but that was not true but even when we showed them a copy of the reservation they still acted like that wasn't showing on their end. They gave us a room that had a window to the hallway where people walking outside could see us inside the room and it was a very uncomfortable experience for me and my family. After we asked them to provide for us what we reserved they yelled at my family telling us if we were not ok with the room to just leave after we had already paid for 12 nights. The staff was very rude at the front desk and in the breakfast area. The breakfast is not really good and there is little variety. For 12 days we had the same exact breakfast scrambled eggs so it would be nice to give different options. I would not recommend this hotel anymore because of the ways the staff humiliated my family with their rude comments and way of talking. Especially the staff manager is the rudest of all.