Everything was great - staff very helpful

Staff are pleasant, and the hotel had everything I expected.

Hotel parking on a slope. It is not difficult, however it may not be easy for inexperienced drivers.

it was a nice quiet room, rooms are very small but no issues if only 2 people

Value for money

Friendly staff easy checking, clean.

Room was fantastic and clean. The outside looked a bit like an old motel, but the rooms are modern and clean.

The service in the restaurant was non-existent and the menu was very dull. The reception staff didn't seem to care much if you stood there or not and waited. They were disinterested in my question of how and why there was no service in the restaurant.

Room, cleanliness

Nothing

Our room was well appointed and beds very comfortable. Pillows were large and comfortable. Room location on top floor certainly exercised our thighs going up and down the stairs! Bathroom was recently renovated and clean. Room cleaned every day and staff did a good job. Only had breakfast twice in dining room. There was only one staff member working in restaurant on our first day there and she was very helpful but she could only do so much with one pair of hands - refilling juice jugs, bread, cutlery, crockery, etc and also clean up tables of used dishes as well as make coffee! We didn't have breakfast there for a couple of mornings but did go the Sunday and same thing, only one staff member! There were empty used plates and cups and cutlery on just about every table in room! Disgusting! The poor girl couldn't keep up with coffee orders, refilling bread tray - there was no raisin bread left at all. Very poorly managed. At one stage a lady seated down for breakfast got up and cleaned up the tables so that people could at least sit at a clean table!! Company policy should ensure at least two people in dining area! Otherwise, location was an easy walk down to restaurants in town centre, but a bit of climb back.

More staff in dining room for breakfast.