Great staff, great food, pillow choice, comfortable bed

Room too hot, no air con, shower over bath

Breakfast quality and service were very good

Use of facilities such as the swimming pool being at extra charge is definitely a minus factor

A really lovely place with great rooms, attentive and friendly staff and super food.

Lovely country house and spa.

40deg heat and we did not get an air conditioned room. There were other rooms available in the air conditioned part of the building. The bed was not comfortable.

Pleasant staff and nice grounds.

It would have been nice if they highlighted at time of booking that the rooms had no air conditioning. We did have windows that fully opened but there were no screens on the windows so you had bugs coming in during the night.

Everything

Nothing

Staff were very attentive and polite. Rooms were very big and comfortable and tastefully furnished. I didn't use the Spa. Gardens were beautiful

Couldn't really fault anything.

Excellent facilities and superb grounds. Staff extremely helpful and attentive.

Service charge added to room rate as well as food/drinks bill on departure

Overall lovely. The grounds are beautiful and well-kept. The interior of the resort is pleasant, smells great, and is super clean. The staff was attentive, friendly, and kind. The room's amenities were generous, with lots of thoughtful attention to detail. We were impressed with everything this place had to offer and will surely return.

The pillows on the bed were flat and insubstantial. We lost a night's sleep- which is a shame because the bed was great. The bathroom lighting was not ideal, and with no options to tone down the spotlights over the tub - it wasn’t relaxing. The pool and jacuzzi require a reservation and additional fees, and the hours are limited. I’ve been to resorts all around the world- I’ve not seen this particular arrangement of limitations. Pre-booking is understandable if the facilities are small- but to charge guests of the hotel additional to swim in the pool is off-putting. Still, we might have gone ahead with it if the hours were extended. The last thing- The “fresh fruit” at breakfast was kinda gross, small pieces soaked in juice. A fruit plate would have more appeal.

The taster menu was exceptional and staff are so welcoming and nothing is too much trouble. We love visiting the Mallory.

We didn't use the Spa. We loved everything about this hotel. The atmosphere was quiet sophistication.

Our room, which we loved, was above the kitchen and we did smell the cooking sometimes

everything, we had a spectacular stay…

great location, lovely buildings and grounds.

if you don’t want a five course tasting menu you can’t eat in the restaurant. You have to go to the cafe in the spa building, not good in the poring rain . Very limited menu, poor cafe food and £12.50 for a glass of indifferent red wine! Not what you expect when you’re paying £275 a night. So no good if you’re expecting good food or indeed a warm bedroom, mine was very cold, nasty electric radiators .

Location ,facilities, and staff where very obliging credit

Not much more very helpful facilities well organised ,very enjoyable stay for our Anniversary

Nice grounds.

1. Booked room with breakfast. When I went to the breakfast room, I was told that breakfast is to be paid for if you want a hot breakfast. I was sent to another building where I received a very basic and unsatisfactory continental breakfast - bread and sugary cereals instead of a full English breakfast I had paid for. 2. Again, on Booking.com, next to swimming pool, it is not stated that you have to pay extra for this. The hotel offers no leisure facilities like this for free. You have to pay 15 pounds, and not only that, you are restricted to a maximum of one hour usage. 3. The room is tiny at 16 sq metres, and quite old-fashioned. There isn't even a heater or A/C in the room that guests may control to meet their desired preferences, and the TV is something from the 1980's it seems with no real functionality or options. 4. The rooms are right next to the road, and they are not soundproof. Cars driving by all night ensured a sleepless and very unpleasant stay. Overall, I learnt in my one week stay in the region that the quality of service, food, room size, facilities and honest conditions are more easily found at other hotels.

The room had an loud fan noise That was permanently running (all night) and the radiators were also very noisy . Also the beds very very bouncy ,If I moved my partner bounced up and down .

Room was spacious and clean

Staff were friendly but not experienced enough to deal with simple issues. Taking drinks order at the lounge. 3 members of staff were chatting at the check in desk while we waited 20 minutes for our drinks to be ordered. When I went to the bar to order I was told to go back and take a seat and they will come and take the order! ( There was no COVID restrictions per say). Access to the pool and facilities are extra and this is unusual and we are not talking about spa sessions. would I book again ? No

The staff were exceptional. Nothing was too much trouble and all communication was excellent. They are to be congratulated on their amazing staff - thank you.

location, look and feel

nothing

Ambience and attention of the staff

Sockets arranged so that the kettle does not have to be on the floor. Socket near a mirror for hairdressing. Mirror at the right height when sitting.

Great service from the staff.

- Beautiful main building - Most of the hotel staff and our waiter were kind and considerate - Excellent choice available at breakfast - The little teddy bears and little bathrobes and slippers in the room when we arrived were a lovely touch. - Very nice friendly pub with excellent food just nearby

- Main building in need of maintenance, poorly insulated rooms - Bath not cleaned properly - No safe in one of the rooms - Young children not made to feel welcome at mealtime - Made to eat apart form the other guests - Twenty minute wait for reserved dinner table - Supper menu utterly incomprehensible - Very limited children’s menu consisted of hummus or toast followed by hummus or pasta. - Restaurant overpriced and serving overcooked food. - An extra charge for access to the pool and children only allowed between 5 and 6 pm or before breakfast. No dressing gowns provided just towels and lockers not working.