The hotel was beautiful, clean and the room was really nice and comfortable. Loved that it had a bathtub. the spa was amazing. Great staff and the pool and jacuzzi made the visit even better. The food in the restaurant is really good. Great menu and the breakfast was spectacular.

The staff were not the most attentive. Yoo need to wait longer than expected in the restaurant and the front desk staff was average. I stayed there a week ago and I am still waiting for the bill to be sent to my email. They also haven’t applied my Bonvoy points yet. Definitely needs to be improved.

service an food was not at the past levels of this hotel in Bogota. i have stayed here before and the service has gone down drastically. Mostly at the restaurants and front desk, no problem with room and gym

The hotel staff is simply amazing. They are friendly, knowledgeable, committed and attentive. Everyone from bell boys to managers are always willing to help with a big smile, and making you feel welcome and pampered. The rooms are comfy, despite being in a busy business, entertainment and residential district (Chapinero), the rooms have excellent noise isolation in the windows, effective blackout curtains (this helps a lot, because Bogotá is close to the equator and days start around 6h all year long), super comfy beds, an array of soft and firm pillows, a nice bathtub, vast space in closet and drawers, along with a large desk to work, and a coach. The swimming pool/spa section is good, but not as good as in other top hotels in Bogotá. The restaurant has nice options for buffet breakfast (some Colombian and international dishes, with amazing fruit, that is a must in Colombia), it is clean and functional. Amenities at this hotel are below those found in other JW Marriott hotels in Qatar, Dubai and super fancy destinations, even below US JW Marriott standards (different international speciality restaurants in the hotel, extended spa facilities, etc), but they are very much in line with other top notch hotels in Latin America. In particular the amenities lag behind those at Bogotá's Four Seasons, but the rates at JW Marriott are considerably lower. However, other cheaper hotels, like Casa Dann (94th Street) have much better spa, swimming pool and jacuzzi areas than this hotel, and an endless buffet breakfast. At any rate, the service at JW Marriott might be an important reason to book there my next trip to Bogotá, the staff is really nice and helpful. In addition, the hotel is comfortably located at reasonable distance from both central and northern Bogotá, it is easy to move around from there, and just at walking distance from great restaurants, bars and entertainment options. I had a wonderful stay.

Waiting time for omelets and other dishes that need to be prepared (i.e. that are not readily available at the buffet) is really long. They may need more staffing in the kitchen or better organization, as there is usually pressure for time in the mornings.

Is a big place, there are different restaurants, food isn't impressive, bed was super comfortable, bathroom had a bath tub perfect for relaxing.

Staff was careless, did not pay attention, running around with other guests, terrible attitude at least with me. Rooms look outdated, furniture is old. It is not worth the price, there are newer and better hotels for half the price or less, with the same or better amenities.

I booked a room for my wedding night and although I received the confirmation code and PIN of my reservation from Booking.com, the front desk at the hotel did not found my reservation (which included a special request to have a decorated room). The hotel staff at the front desk reacted in a very rude and unfriendly manner to the situation and unfortunately there was no manager on duty who was able to take care of the situation. At the end, terrible customer service (below Marriot standards) and a very frustated just married couple. Thanks Marriot and Booking.com for ruining my wedding night. Please avoid this hotel (which by the way is in the top 3 of the most expensive hotels in Bogota) and avoid using Booking.com.

Everything

The breakfast is very good! The location is good!

I had to charge the key card.

Property is well kept despite having shut down during lockdowns. However, facilities are desperately needing renovation, the hotel feels aged.

The staff left working at the hotel is either inexperienced, over worked or simply careless. They have a terrible customer service standard, an unpleasant attitude toward guests and are simply well below the chain’s standard of care. This is particularly true for the restaurant manager and hostesses who consistently rude during our stay. Except for the front desk, the general service level was disgraceful.

Great location Superb staff Large and comfortable room Very clean Excellent breakfast

Nothing

The staff

Rooms, Spa

Menu in the restaurants very poor

Not much to like. Staff is ok. Food was good for the one meal I had.

Bait and switch with the room. Booking.com sold me a room with a standard room with a balcony. Hotel said the only room with a balcony is a junior suite, which was not available. JW Marriott told me it is not their problem or fault. More bait and switch: Pick up at the airport was supposed to be an an armored sedan. I paid extra for it and the sedan was a nice, unarmored vehicle. Driver was not anywhere that I could find him. Twenty minutes after I got to the exit, I finally found the driver who explains I needed to be at gate "3". No idea about that and was not told that by the hotel. When I explained the problem with the room, a very officious and rude security guard (woman) stares at me like I did something wrong by complaining. Really, really bad attitude. I was not loud or rude. Frankly, the staff did not care: Basically, it's my problem. Eventually, someone looked at the Booking.com site and saw that Booking is selling a standard room with a balcony when no such room exists. I think they mumbled some apology as I was checking out but who knows. Avoid this hotel.