customer service

This was our only traditional style hotel we stayed in on our 17 day tour of Japan. It fully met all our expectations. The onsen was very special. The restaurant was among the best of our trip, as well. We felt welcome and valued. The entire staff was always happy to see us and very efficient and helpful.

I can’t think of anything.

Kaiseiki dinner was nice , plated beautifully and taste good . easy parking. good value .

We arrived early and the staff was super helpful where to go eat and what’s around. They offer free shuttle service to the Snow Monkey Park. Our room had a private onsen. The whole guesthouse has a very good vibe. We ordered the dinner and the breakfast offered by the guesthouse and both were delicious.

The train station is quite far. We took up on us to walk because it’s only a 15 mins walk but it wasn’t a pleasant one…

Great host and the environment was very clean and comfortable

An exceptional experience of traditional a Japanese guesthouse. Etiquette was explained so there weren't any embarrassing missteps, decor was subtle, rooms were very comfortable (ours had private bathroom facilities - rare to find with this style of accommodation), exceptional attention by staff (right down to directing traffic for our parking and departure), delicious traditional Japanese breakfast, tasteful onsen in house. We rate this exceptionally high and would love to stay again.

Lovely traditional guesthouse with great onsen and good location for the park. They very kindly picked us up from the station and dropped us straight there which was so convenient. The dinner was very good with so many courses and the Japanese style rooms were nice.

Nothing

We booked the traditional Japanese room with western-style bed & private onsen. The bed was very comfortable and the duvet blanket felt like clouds, we had the best sleep! The temperature of our private onsen was excellent. The toiletries were great. Wifi connection was strong and stable. The traditional Japanese dinner & breakfast were amazing, we particularly enjoyed the breakfast more than the dinner. Both meals were served in a private dining room, so we're able to enjoy our meals at our own pace. They provided free pick up from and to Yudanaka station from the Hotel or free shuttle to the Snow Monkey Forest (but you'll have to make your way back to the hotel or Yudanaka station yourself with the local bus - pretty easy & direct). The staff were very friendly, courteous and pleasant to deal with. The check in and check out process was smooth. They spoke basic English and we could understand a bit Japanese, so we were able to understand each other pretty well :)

charming and comfortable

the room heater made the room either too hot or not warm enough instead of a constant “ just right”

Lovely room with fantastic and kind staff. Private bath was amazing. Staff were very helpful in organising a transfer to the monkey park then taking our bags to the railway station

Nothing. Everything was great

Onsen fantastic, staff very friendly, food is awesome. very nice ryokan. I have been to many and this is one of the best.

nothing

Absolutelly fantastic. Thanks for the wonderfull ssrvice

Beautiful room and staff were great. Great dinner.

Wired floor layout, had to up and down to reach room.

Fantastic meals and really kind and considerate service

Room could have been bigger for a family of four. Once the futons were out all of our living space was taken up!

We did not participate in the breakfast or dinner but onsens were exceptional.