Breakfast was decent

Dinner buffet could have been better. Spread was OK but the quality of the dishes could be improved

Location Vintage look Service by staff esp by Ashok, hasmat and surjit Expensive, costly and no value for money Would look for other options rather than stay here No value for money very overpriced

Rooms were disappointingly small They charged us for firewood which should have been provided at no cost considering ooty's climatic conditions TV was not working Intercom phone not working Hot water boiler should be on 24x7. Need to inform reception to start boiler in morning and evening Food is disappointing - sweet and lack of options thereof - same repetitive options Basic dental kit not provided

Rooms were decent Employees were friendly

Roads to resort was difficult There was no control on hot water in bathroom, even in cold pipe it was boiling water.

Excellent service, Very beautiful place with best food. Very pleased with the hospitality shown by Manager Bala and his team. Would definitely recommend to our friends and family.

The road to the property needs maintenance.

scene

The garden was wonderful - just gorgeous in fact and the view of the hills was lovely. The staff were very friendly and helpful. They gave me a heater and it was really helpful. The restaurant was great, they would ask you what you wanted for dinner so that they could prep it and be ready for you when you wanted to eat - which was very nice of them - I didn't take advantage of this kindness and so had to wait quite a while for dinner to be ready for me after I got to the restaurant. So do take them up on the offer when they ask. The breakfast was wonderful, although they could extend it upto 10:30 rather than just 10am if you asked me. Definitely the staff deserve a special mention for their service and helpfulness!

It was early March, and the nights were rather cold but they would not light the lovely fireplaces in the house or in the rooms. I can't see why, because it would cost them practically nothing to do it, firewood in Ooty must be practically free! It would have definitely added to the ambience of the place if they lit the fire in the living room or the restaurant at least, which were really cold especially since they seem to be in the habit of keeping all the doors open. I would definitely have fallen in love with this place if they had not bee (in my opinion at least) so stingy with lighting the fires. The rooms were a little shabby, with yellow sheets, even though they did seem to be fresh. The furniture and curtains also seemed not to be rather old and not to have been polished in a long time and were like your grandma's old furniture that you might inherit but want to really polish and varnish before you put them in your house. The curtains were definitely rather dirty. Definitely this place could easily charge 1.5 times more if only they gave the building and the furniture some TLC. They also were kind of stingy with changing me to a room with a veiw of the garden even though I could see that there were several rooms empty.

The stay was good but had a small issue late in the evening the lock was stuck and not able to go into our checked in room .The staff alloted us a different room after struggling to open the lock few hrs later.The food and the rooms were good and clean

staff friendly, break fast is good

we got standard double room. it was the worst room we ever been in. room was narrow, wood fire smoke all over the room. no ventilation.