Overall the staff were friendly.

The location is 10-15min walk from the ropeway and eateries. However, because its located on top of a hill, the 10 min walk can be quite tiring. Free shuttle is only provided to the ropeway or train station. If you are planning to drive there, this is not an issue.

Superb customer service. Thanks a lot for help us to get on the bus on time and get to the cable car. Appreciate. The room is big and clean, with a fantastic room view. There is onsen in the hotel for 24 hours. Love it so much! Highly recommended!

good location

nothing

We have been staying at Le verr Zao for 3 nights. Before we leave the hotel, we decided to paint a kokeshi for Kawazaki San ( the owner of the hotel). We stayed 3 nights at #LeVertZao. Before we left the hotel, we decided to send the Kawasaki hotel owner to draw a kokeshi #Kokeshi, thank her and the team for their attentive service these days. As mentioned earlier, the entire ski town hotels, restaurants and ski resorts are not yet fully open. However, we were lucky enough to book a stay at #LeVertZao. She made the kids feel like they were back at Grandma's house for the holidays. Lovely! She's well connected in this town too... On the second day of this trip we needed a coach and she managed to help us to find one at a much cheaper cost than what I had previously booked. This hotel is equipped with a ski rental service. I have to say that the equipment rental fee is much cheaper than other places. The owner helped us adjust the Ski Boots, and the right fitting fits perfectly. This ski trip was less frustrating than our previous experiences in Hakuba. The ski equipment is also new. We only book the breakfast set, and his breakfast doesn't feel boring at all, and they served a variety of breakfasts every day. We also met Khadka from Nepal who is also a designer and he speaks good English and Japanese. He was very attentive to our requests and activities arrangements. If you are planning a trip here and want to ease all the hassles. I would definitely recommend you this hotel to plan your trip and activities with them, hopefully it eases your brain😜 Hotel equipment: 1. Washing machine self service (free) 2. Shuttle bus services 3. In door onsen 4. Ski equipment renting services 5. Room setting ryokan / western style

ambient and onsen

Staff were very kind and considerate!

Helpful staff

Ageing hotel