A good after hours availability well communicated. Basic hostel style accommodation but with lovely old fashioned comfort that we are used to expect from many previous stays at this establishment.

Great cooking facilities

Room was small

Location is beautiful, some of the staff and the owner were friendly.

Sorry to say that facilities were very run down, kitchen was quite dirty and everything shared with the YHA accomodation, which is fine except it doesn’t justify the price of the rooms. Some of the staff were rude or seemed oblivious to the fact we were guests.

Loved the hot tub, well equipped kitchen, and dog friendly!

Room was a bit dim.

Location

bed sheets had food smell.

stunning location , incredibly relaxation ambience, great food and great staff .. what more could you ask? Heaven on earth

Communal area was comfy, great view, I enjoyed the TV room on a wet day. Place was warm and clean. Great staff. Exceptional food and nice range of local drinks.

All was good.

An absolutely magic location. The restaurant meals were excellent. Staff were very friendly. Use of a spa pool with a magnificent mountain view, and a yurt for yoga.

The room was a little noisy from other rooms nearby.

You can use the hottub for free. Really nice views.

The beds were really loud. With four people in one room there‘s basically always some loud noise from the beds. It sounds like you can eat breakfast for free but it‘s not included.

the location was scenic

The property was misrepresented on booking.com. The favorable reviews automatically come up first when viewing. I didn’t realize this until after we left. I re-sorted the reviews after we left and saw all the unfavorable reviews. Had I done this before we would not have booked. It was very remote and the accommodations were more rundown than the photos depict. Being a visitor to the country, I was not familiar with the area. The cost of the stay is high for what you get. I think it should be emphasized that this is very remote, the private rooms have shared bathrooms, etc. We booked for 3 nights but left after one. There’s no refund but we were willing to lose our money because we were uncomfortable. The power went out in the morning so that accelerated our departure. I see that the lodge often responds to negative reviews by blaming the guests for not being suited for the area or not reading the fine print. The host should be more forthright in representing themselves. I spoke to some locals in Queenstown and learned that the lodge is known for letting the property go and misrepresenting itself. The private rooms in the lodge are more like a hostel. I later found the lodge’s own website and see that the photos there misrepresent the property even more. I will pursue a partial refund through my credit card company.

expensive for facilities

There is a communal kitchen - which was handy.

the location and the food was fab!

Beds were a little rickety and nowhere to dry wet clothes in small dorms

Beautiful remote location. Good restaurant. Close to Routeburn trailhead.

Shared bathroom but very clean and nice.

The remoteness and close to amazing walks

The walkways

Amazing 360° mountain views and great facilities ☺️🙌

☺️☺️

Great staff, new bathrooms in Historic house, comfortable bad, lovely location

Need to be prepare for community accommodation with all it comes to it.

Beautiful area, really secluded and peaceful. A great base for a lot of hikes in the area. Food is great for such a remote place and I was very happy to have a vegan option. (Though it was a little on the pricey side!) Shared kitchen is well equipped with a nice common seating area.

I stayed in one of the private rooms and it was incredibly cold. There was a plug in heater but I wouldn't feel comfortable leaving it on through the night. Hot water bottles and blankets are provided which helps but that doesn't solve the issue. It's something I think other guests should be prepared for.