location, service , amenities

old hotel

The Staff particularly at the reception and restaurant was outstanding.

The location and facilities with in the property

Nothing seen uncomfortable

An amazing location with a view of the lake Absolutely fabulous staff - very polite, very friendly A great breakfast and dinner selection, excellent food The shared spaces were comfortable Perfect massages on offer (the foot massage was really great)

Three main problems: - the wi-fi connection was unreliable, weak and with frequent outages. If you want to have an online business meeting or watch a movie online, think twice. - the room was noisy: kids often shouting in the long empty corridor in front of the room, workers banging etc. from quite early in the morning - I had a very negative experience using the hotel's travel agent. Their taxi left me halfway to my destination, I had to walk alone in the rain in the forest, totally lost. It took a day of heavy complaining after I finally got the payment back. Beware!

best location

clean and neat

Horrible food Suite bathroom horrible Spa not good Only location is good Tamara is better Very expensive

Everything

location

facilities are well below 5 star credentials

Facilities, Location

While Checking in another Group were also checking in same time.... Staff were so busy greeting that Group that we felt we were ignored.

The Carlton is one of the prime property in Kodaikanal which is good value for money in terms of their service and location. Most of the rooms are facing the beautiful lake which is really pleasant. The staffs are very courteous and helpful.