Staff was very courteous across all your restaurants . Property exceeded my expectations!!! So much adventure was great especially for my kid !!! In short had a blast and would surely visit this property more frequently now !!!

Breakfast time becomes difficult to manage with the no of ppl onboard. Refilling of food is extremely slow .

5* property. Nice spacious rooms

However if there is a corporate group event then they close down couple of restaurants which is unfair for other guests

We stayed 3 nights as family with an intention to enjoy monsoon. Breakfast was amazing. Staff courtesy and supportiveness is probably the best we ever seen globally, very prompt and 24x7 at service. They have round the clock pool, cafe and spa which is a bonus. Travel desk guys were amazing with all the time support for in property commuting, food delivery pickup etc.

Our holiday started off with a very long check in process, took almost an hour. Our booking was for a garden villa room, however allocated room was under ground with Zero view. Requested to change and they gave an upgrade to Luxury cottage, special thanks to front office staff Niraj Kadam and Sonakshi. Used hotel taxi services for airport transfers as well as local sight seeing, felt over priced for the kind of service offered, quality of taxis and drivers could be improved for that price. Pickup from Mumbai airport was 1.5 hours late as well as local sight seeing taxi came 1 hour late. Food in restaurants are heavily priced. hotel could offer some free play room for small kids, anything under adventure park is payable.

View, Location, Restaurant cafe 24,

The Room which was given to us had leakage and water dripping drop by drop below the Air conditioner vent. Plus the water from the bath tub was coming out in the room coz there was some drainage issue.

food spread and view facilities everything

hmmmmm

property is no doubt amazing

staff is extremely inefficient and uncapable to solve the problem of customers and resolve it need to change the hospitality staff completely

The minute attention paid to design combined with comfort. Right from the choice of cutlery, to the colours of upholsery to the quality of food n the excellent service! My parents who r senior citizens enjoyed as much as my young kids..

Mosquito in the room... Poor service. Room key not working.. Wifi not working for most time during the stay.

Staff approach, room facility & service