Location, rooms

Poor attention to detail in restaurant, delayed service and very average food

Quiet location with great scenic outlook and the staff were always helpful.

All inclusive package was limited and not enough variety in the menu for staying anymore than a day or so.

El bungalou.

Qualitat preu no correspon. Manca de professionalitat en la gestió i el tracte. Si agafes inclòs menjar la carta és molt curta i no es canvia. Fora de la platja principal les altres dues plantes estan absolutament abandonades i plenes de brutícia. Treballadors molt poc professionals i sense activitats extres que et facin gaudir l'estada.

The staff were all so friendly and attentive. The food was excellent, and the chefs did a great job of catering for my long list of allergies. Our room was just beautiful. We loved the private plunge pool! The boat tour to Monuriki (with snorkeling on the reef) was a huge highlight.

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The kindness and hospitality of the staff was out of this world. Every staff member would say hello. This made our holiday so much better. Live music every night was so nice.

Water pressure in the bathroom was not very good.

Location and staff

Some issues around wifi, meals or bills being incorrect, poor babies cot

Complete paradise, clean, comfortable, access to the beach from our room, dipping pool was perfect after swimming in the ocean.

Water sports facilities were disappointing. Bring your own snorkelling gear as the water sports office was expensive and not very accommodating.

Amazing location. Comfortable room with fabulous bathroom. Very clean, free water supplied every day. Fabulous breakfast.

Only downside was our plunge pool had a leak and water level dropped every day

The central pool location to the bar and restaurants and games room. The Fijian staff were awesome John (Hone) at the bar, such a great barman with the social skills to match , then there was Mala from the restaurant, he makes the meanest chicken wings and Kokoda and Mellileti in the restaurant always greeting us with a smile, just to name a few but the activities staff were also funny and interactive. The restaurant and bar manager was awesome and organised a fantastic dinner for our anniversary. The staff definitley are the gems of the island and make it so easy to sink into Fiji time. Great water but limited area for swimming with resort boats taking a large area from mooring and travel.

No introduction or navigation to resort upon arrival. The hotel needs a pastry chef as the pastries on offer are not light and fresh. Hotel should advertised if all facilities are not available. I was unite disappointed that the Indian restaurant was closed the entire visit as the floor was being renovated. Spa services, experienced the Head and shoulders and feet massage = 5/10 Bobo Fijian Cultural massage 60 mins = 6/10 Fijian Cultural massage 90 mins = 7.5/10

Beautiful location and very friendly, helpful staff

It’s aging and it needs so maintenance on a lot of the facilities

Amazing place to get a break from your busy life. Very friendly and helpful staff. The food was delicious. Loved their chicken nachos, so good. Good variety of cocktails to choose from and very yummy. A must do is the sunset view up the helipad. Such a great view, just makes you soak in all the beauty. Room was very clean and housekeeping was great. We had a room with plunge pool, good place to relax the night away.

Nothing really. Had a wonderful time and everything was great.

The island is beautiful! Stunning views, great snorkelling!

The restaurants were average and definitely could not see the value for money. The Indian restaurant was brilliant but expensive.

Amazing staff, very friendly, excellent facilities. Swim up bar, with lovely cocktails. I recommend getting the all inclusive package. Nice walks around the island. Great snorkelling.

Loved everything, will be back.

Entorno

Horarios de los bufetts y frigobar vacío

The outlook from the resort and of the resort on approach was beautiful. The snorkelling off the beach amongst the seaweed/sea garden and the reef was probably the best I have seen in Fiji. The aqua aerobics was fun. Overall we did enjoy our stay. Aside from a couple of bar staff who didn’t seem to want to acknowledge us the first time, the staff were actually all lovely and helpful. We witnessed the best fire twirling I have ever seen in any country at this resort.

Struggled with the big blank wall that you see at the back of the room every time you open the door and walk inside with the visible locked doorway between rooms. Visually that didn’t look good and felt odd. Totally understand this happens in hotel rooms etc - usually more subtle or not the first thing you see but was too prominent with the room layout. Rooms could definitely do with updating. The grounds in the resort were a little tired compared to other resorts we have stayed in. I managed to trip and fall over our little deck into the garden at 7am one morning simply by stepping outside the door. Was very bruised all over. Totally sober. A side rail would have stopped this. The pool water was not swimmable one day and still coming right another day. Said the waterfall didn’t work overnight one night which meant the water hadn’t filtered. They need to keep a very close eye on this to avoid in the future. There is no happy hour. Just a drink special of the day which might save $5fj. Don’t order the omelette if the scrambled eggs look rubbery( or order these). They are all made from the same mixture which was over whipped the first few days. Came right and looked much better the last couple which also meant the omelette was great too. The build up to the fire twirling was loooong.. songs and dances all same same and went on much longer than needed. This could be cut in half for happier children and audience.

everything

We loved everything! The Sheraton Resort and Spa at Tokoriki Island made us feel like they were our family and very relaxed.

There is nothing we didn't like.

Throughout our stay, We Love the Staff ❤️ restaurant/reception/drivers/room service/singers/boat staff, luggage pers......special metion to Taniela, Eilaisa, Iilaisa, Josefa, Vili were awesome, welcoming, attentive, great attitude, happy, accommodating and caring. They made our stay extremely fun and happy to be around with their great hosting. We miss them a lot!! Food and drinks was good.

Unfortunately we didn't get a good reception in the convenience store. Customers were not greeted (simple Bula☺️ would have been nice), felt ignored when served at the counter, even though we tried to converse politely. They seemed uninterested in serving us and others. STAFF ARE IMPORTANT PLEASE FURTHER SOME MUCH NEEDED TRAINING. WE CARE FOR THEM TOO. Didn't like the 'island time' excuse. Should be 'on time, moving with the times' We observed many complaints on our first night of service in the restaurant which was disheartening. Staff would benefit from working within own stations and taking care of their own tables, unfortunately it was a cluster and meals were delivered incorrectly, not delivered, long waiting times for both food and drinks, very disgruntled customers. We waited 45mins to receive our meals. Fortunate being Pacific Islanders ourselves we understand the meaning of 'island time'. We understand the heat and working in these hot conditions. It was very unfortunatly disheartening to see Staff working hard sweating through their uniforms, dripping of sweat on and around the food, bartenders also dripping of sweat on and around the beverages, added stress of incorrect orders being recorded and delivered and attending to all walk in patrons. Staff need fans or portable air con units in all their working environments. This could also help with the amount of flies during the morning and days around food and bar areas. Another unpleasant scene (flies) during breakfast, lunch time in bar and other servery areas. Beverage glasses were dirty and not clean. Still had remenance of cream, lipstick, greasy to pick up, from previous drinks. Room was not ready and set up for us from previous stay, missing toiletries, no teaspoons , coffee and teabags not topped up. Minor detail requirements but room, bed were comfortable.

- Beautiful surroundings - Incredible staff. They went above and beyond. - Wonderful selection of food.

Beautiful peaceful bure with its own small deck, outdoor day bed, and plunge pool immediately beside the ocean. Wonderfully comfortable king bed, and large bathroom. The Fijian cultural buffet dinner was a real treat, and the food in the restaurant was delicious and well portioned. We had made a mistake with booking accommodation on Tokoriki on the first and last nights of our trip, which wasn't possible because the ferry only sails once per day. The Sheraton Reservations office were very helpful at moving our accommodation to the Denarau Island resort on those nights with no added costs.

The wifi and television service were out to our half of the resort while there, and although the staff tried to fix this it was not done so within our visit. However, this didn't matter as not the point of a tropical holiday! Our bure smelled musty on arrival too, but dissipated after we arrived and opened the place up.

We loved our trip to Tokoriki. The Fijian greeting when we arrived was great, and our room was ready. I really recommend the breakfast included option. The food was delicious and kept us going all day. The view from the restaurant was amazing. The staff are really friendly. We loved the beach huts and the free jet ski rides out to the reef for snorkeling. There are lots of options for dinner including the Fijian feast and BBQ night (although quite pricey). There are activities every day which you can do like making raw fish salad.

The pool area is pretty noisy in the afternoon with volleyball.

Schoon, vriendelijk personeel; elke dag verse bloemen overal in je kamer ( dank laite en kulae). Andere hotels mogen een voorbeeld nemen aan dit hotel, want LBGTQ personeel & klanten. En zo hoort het overal en altijd.

Beautiful island, Nice white sand beach you can swim at then amazing snorkeling on the edge of the Reef a short swim out. extremely friendly staff, everyone was so nice to our 1.5 year old toddler constant high fives and calling his name he was like a celebrity. Pool area and rooms etc are good don't believe any negative review everything is well looked after and in good condition. There is good fridges in the rooms so take some beers from the main island if you want to save money on drinks.

There is not much not to like it is a great place and we would definitely stay again but... The 3% charge on any card payment is annoying. Take cash if you can! The food is good but quite expensive. We got the Breakfast, Lunch and Dinner inclusive deal which was probably worth it but you were allowed a buffet breakfast and two courses each at each meal which was too much food when your just relaxing on a tropical island. Would be better is there was a cheaper option for one course each for lunch and dinner.

Everything, reading some negative reviews made me worried about staying here. I shouldn’t have been. Staff treat you like their own. Pool and drinks were awesome. I recommend a few days here as that was perfect time. Yes, water sports are subject to tides but it is due to safety and there was plenty others to do. I recommend getting a food package as then you get lunch and dinner with 2 courses or buffet which can get pricey. Village tour was awesome, feeding the fishes in the ocean was awesome, mini golf and the sports games and activities they provide daily are awesome. You need to remember you are also on an island that is away from the main land but in saying this it was such an amazing experience and the views and location were to die for. It’s what you make of your trip. Beach was beautiful, pool was good and bed was really comfy. Food was delicious. I will definitely be coming here again.

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Wonderful, friendly, happy staff who gave every guest a huge welcome and equally big goodbye! . Great atmosphere. Stunning location. Totally relaxing, but an excellent activity programme if relaxing is not your thing!

Eating choices limited in the evenings - especially as Tokoriki is a small island with no alternative but to eat in the restaurants.

Absolutely Everything! Cannot fault this place however the staff were AMAZING!!!! Highly recommend staying!!! All staff were so accommodating however Aku in the kitchen was unbelievable in assisting us with Vegan options.

The snorkelling was beautiful, staff were really friendly, community spirited, everyone works as a team

Our beach view room was only a peep of the sea

Everything

Nothing

Beautiful views, very peaceful and the customer service could not fault Food was amazing and as was the package deal! We arrived by helicopter and it was amazing

Bed sheets weren’t clean upon arrival but was changed immediately!

Nothing really

$180 dinners per person you tell me My plunge pool was so dirty I couldn’t see the bottom the general pool also dirty cockroaches running wild on the breakfast bars and we were told that they can’t control it tv in the room but doesn’t work my aircon turned off for half a day and nothing was done after 6 six hours someone came in a casual manner and turned the circuit breaker back on and left so I was in that room at 30 degree heat for 6 hours for 30 second job it doesn’t end there half the island guests had gastro problems no wonder with all those cockroaches running around even though you pay top dollars for food they were less then average no amenities on the island everything you have to pay snorkeling 175 fjd fishing 790 fjd these are just simple things and their reason is they have outsourced the amenities to a private company I could go on for hours