Great meals and service

Big, clean, luxurious chalets with beautiful surroundings. Great restaurant with some delicious cocktails and good breakfast. Close to the sanctuary and friendly staff.

A great “jungle” atmosphere with outdoor eating overlooking a lagoon.

Food and bar services closed too early in the evening.

Room was very nice, well appointed with efficient air conditioning. Landscaping for most of the property was well done. Very close to see the Orangutans and sun bears

Very poor customer service. We told the receptionist that the water in the shower was only a trickle and went cold very quickly but he wasn’t interested. Service in restaurant was terrible - pizzas were off the menu until we asked the manager why, then they were suddenly back on again (clearly the kitchen couldn’t be bothered). After we ordered pizza they forgot the order and gave us the original food. Everything got cold while they redid it. When we complained the manager told us to speak to booking.com which is obviously ridiculous as nothing to do with them. TV not working in room, lightbulbs missing along walkways so very hard to find our room in the dark. Half the site is a building site at the moment with several tractors so don’t expect to see any wildlife with the noise from the builders, see photo. The whole place needs some serious customer care training, it just felt like they didn’t care. We are not big complainers, but I would avoid this place as it’s just not good value for money.

We loved the fact that it is located in such a gorgeous natural setting. The food was absolutely delicious and the cocktails are to die for!

The whole premise was very well maintained, the Chalet was of a good size and we especially loved the bathtub

Beautiful serene cottages in the jungle. Short walk to the orangutans and sun bears-I was disappointed with sun bears-but it’s a short walk and visit. Staff were lovely and helpful. The restaurant did not open when scheduled-my only complaint. We stayed 3 nights to recover from jet lag from US. The 3rd night an orangutan came onto the property-we missed it because we went to the floating village for a seafood dinner. The rooms were huge. Ours had a beautiful view of a small river. Vegetation was beautiful.

Nice rooms with hammocks, good location right next to the orangutan rehabilitation centre , nice setting, we did have a problem with a loose toilet seat in our room which they did look at straight away and offered us a new room when they couldn’t fix it.

The wifi didn’t reach our room, there are no meals included and I feel it’s a bit over priced for what you are getting