location was excellent and interaction via messages great.

smelled of smoke. patio was gross and furniture broken on patio. only one small pilllow per person. Front doors were never locked. also open. not making you feel safe.

the location is great, right in the commercial district and close to the main city hall square

The lift lights didn’t work on arrival, the TV didn’t work for our entire stay, there was one toilet in the flat with no lock on it. The holder for the shower head was broken and the water pressure was so poor that having a shower was not a pleasant experience. only one of the two bedrooms had a full shower. The building opposite is being renovated so lots of construction noise in the day and mornings. The flat was a large disappointment to us overall and really could be so much better given it’s size. both bedrooms should have a shower and are easily big enough to fit toilets in. I received an email on our second day asking if things were ok and I responded but never heard anything about our issues, the lift light was still not working on our 4th day of the stay and was pitch black inside (we didn’t use it much despite being on the 5th floor)

the location was great , apartment spacious and comfortable. Check in was easy to do

the shower water was freezing , no hot water and when we tried to contact through WhatsApp we had no response

Very spacious and comfortable also very warm and super central! amazing location! also the night we arrived was super late at night and we had trouble with the timer and hot water, I have emailed at 3am to report the problem at 8:30am someone was already there to fix it and they fixed it in a blink! very efficient! super happy with that!

there was nothing to clean, like a mope or some cleaning products! all we had was the dish soap and dishwasher tablets. there are two big bathrooms with shower and all facilities but only one small toilet!

The entire property was very spacious, modern and clean. The kitchen was really well equipped. Location is superb overlooking the Opera House and a minute’s walk to main shopping district. Highly recommend.

Nothing!

Nice location in the middle of the center. Big apartmant, but there is only 1 separated toilet , while 2 bathrooms one with shower, and one bathtube. We were in 5 persons. Appartment is quite clean, at 5. floor, só we had also a big terrace. In the kitchen there are some stuff to use but not enough for 5 persons. After all we were satisfied. Recommended.

Very spacious and clean and close to town centre

Cleaners- AWFUL !!! Started knocking on at 10am (a whole hour before check out time). Was very aggressive and was throwing all our belongings out of the door. Pushed one of us out the door. Owner had the audacity to call me and ask me to pay a late check out fee which I outright refused because of how we were treated by these cleaners and the fact we were only 20 mins late checking out. Kitchen amenities not great. No kettle to boil water Pillows absolutely tiny also

Middle of town. Right next to Grand Place

clean, suspicious, good location

No view, only have 1 toilet, the sofa bed need the new one & the first time we're arrived the heater included water heater doesn't work but the staff quick response so after couple an hours everything works well

central position huge living room

staff not supportive exagerated extra costs (25 for a blanket) kitchen poorly equipped, microwave half working some windows broken

Easy access, clean

Some equipments are getting a bit old

great location

total lack of communication messaged via bookings.com, also emailed, also called because we needed extra bedding for sofa beds and not once did we receive a reply

This apartment was in a great location. Very easy to walk to restaurants, shopping and attractions.

My only complaint was that although the add listed two bathrooms (which there are) there was only one toilet.

Good afternoon. I am writing on behalf of the guests at Smartflats Postiers 402 from Friday 23rd to Monday 26th. We are very unhappy about the treatment we have received these days. On Saturday, the elevator broke, and we contacted you as one of the guests was an 86-year-old woman. We called you on Saturday, 24th September at 18:54; and you told us you were either gonna fix it or change us to another apartment, and that you would call us back. We never got that call. We then called you at 21:56 (no answer), 21:57 (no answer) and 21:59 (no answer). We sent you an email. No answer again. On Sunday 25th we called you at 10:21, and you told us we would have our elevator fixed in an hour. This never happened. We called you back at 13:30, you said again that you already contacted the elevator company and they were coming. This never happened. We called you back again at 15:47, you said they were coming in 30 mins. Guess what? It never happened. This problem of the elevator, given that we were on the 4th floor with an 86-year-old woman, made us stay at home the whole weekend. However, our disappointment is not only with the fact that you CONSTANTLY LIED TO US, but also the bad attitude the people in the calling centre had with us, being rude and disrespectful. However, this is not all. Every time we were using the shower, the drain was clogged and the apartment ended full of water; and there was no mop!! We ask for a refund, given that, because of your inactivity and constant lies to us, we had to stay in the apartment the whole weekend. The guests of SmartFlats Postiers 402

Nothing

The apartment was very dirty and we couldn’t sleep these 2 nights. We contacted the customer service to clean the apartment and replaced the blanket many times and send them an email without any response and without any apologies. Also the sofa was very dirty.

did not look anything like the photo

doors did not lock

outside coded door was broken…anyone can access the building, elevator, stairwell from the street….only one set of towels for two people.. toilet room overheard light flickered like a strobe light…back splashes behind bathroom sinks were dirty and soapy.. living room curtains were not attached properly and hanging off the hooks at places… floors were marked…..couch was old and dirty.. the whole place including the hallways could use some serious attention.

clean

no email was sent to us for the key code to enter the building, when we reached the elevator was not working . when we called the person said according to them the elevator is functioning but the trust is we , another 2 families who checked in the same day had to carry all of our luggage to 4th and 5th floors respectively . when we entered the appartment none of the rooms, bathrooms were cleat. only after we checked in did the team of cleaners arrive .

cleanliness , elevator not working for 2 days

Spacious and location. The fact that there is a commin smartflats reception nearby etere to leave baggage and ask for assistance.

Such an apartment should be equipped with a coffee macchine. The reception have me the capsule but no machine was there.

NA

The beds are terrible. One bed has broken springs. It was hot and no fans. The place could use some talc. Needs the basics like salt, pepper, oil. Lights are terrible in the bathrooms

The location was amazing. It was walking distance from the train station and to all the tours we went on. The beds were comfortable and having our own shower was nice.

The light in the WC did not work so we had to leave the light in the hallway on to go to the bathroom. There was an elevator but it did not work and we were on the 5th floor so it meant a lot of walking and then we were not able to cool off because the place was so hot. The patio had a table and 3 chairs, one was broken.

Perfect location, very big and spacious apartment.

No light at all. There were two lights that didn't work at all, one of them was in the toilet! We has to use the phone for flashlight. The location is wonderful but super noisy from outside... It took ages to fall asleep.

Size of the apartment was huge! Lots of space, very convenient. Perfect location. Didn't have any issues with the code.

Very dark, not enough lighting in the apartment, especially in the bathroom. The location is perfect, right at the center, but it also meant a lot of noise and loud music until the middle of the night.

they have good support staff all the facilities are there amazing location really big apartment

nothing everrything is good

The property was spacious certainly our flat. loads of room to chill out after a long day. basic supplies such as pots and plates etc. The flats are lovely and central to the centre of Brussels with everything walking distance. there’s a supermarket not far and a wee juice shop underneath the flats.

Not much really the sofa/bed couch was slightly in need of some tlc and a paint job to freshen up but nothing major that affected our stay.