Staff sympa, choix de restaurants et chambre propre

Chambre très petite, et prix d’hôtel trop cher

The location to the area I needed to be in. The room was clean and comfortable. The hotel does have screening security at the doors, a very good selection of cold foods for breakfast buffet, restaurants and coffee shop on site.

Cost, everything is unbelievably expensive, well above regional average and above most of its European counterparts. On arrival I was told my stay had been paid for through booking.com, the following night I couldn’t access my room, reception stated I hadn’t paid my extras!!! Turns out they had only charged me the 1st night, then proceeded to try and blame me for not noticing. You’ll need a VPN, my bank app wouldn’t allow access through the hotel WIFI without it on. English isn’t widely spoken, so expect to use my translate apps for anything complex. Some staff were oddly behaved, at breakfast I asked for an omelette at the egg station, the girl started the omelette then just walked off. I went back 10 mins later to see where it was, another chef was making them for her to take to room service, mine sidelined, same for coffee.

Super propre le personnel très accueillant et agréable

I like the location.

Great staff, excellent breakfast

Gym under construction.

Emplacement ; staff professionnel

Débordement de l'eau de la douche

Rien à aimé triste

le comportement des responsables de l’hôtel

Breakfast was OK. The main dining room is extremely busy in the morning and many of the buffet items (there was quite a wide variety) were finished and not being replaced. I found the tables and floor quite dirty which ruined my appetite. As we were departing the hotel at 5 am in the morning, the hotel prepared a boxed breakfast for us which was very nicely packaged with coffee, yoghurt, fruit and pastries. Unfortunately there were no spoons, forks or napkins included! The front office desk had very friendly and bi-lingual staff who were always ready to help. I did get irritated that my key card for my room had to be activated daily. And this was despite the fact that it was nowhere near my mobile phone which does affect its efficacy. The rooms are well appointed and spacious and the showers have excellent pressure.

Housekeeping: Towels would be replaced on some days and others they wouldn't so that inconsistency was confusing. The shower mixers in the bathroom wouldn't regulate well so it would either be too hot or too cold. I needed to send something into the laundry and the laundry bag and form were missing from the closet. Eventually someone brought the bag. It would also be useful to have at least one multi-lingual staff member at all the restaurants.