Hotel location excellent. Room location fantastic.

They are trying to work through renovations. I guess that weekdays might have been difficult for guests. No breakfast available due to the above? No lifts in the main building. My wife struggled with the stairs. They offered other rooms but they did not have the good views.

room was amazing and seriously comparable to some of best hotel I have stayed in across the world. room has beautiful sea view, expansive balcony, retreat and bedroom . bathroom has a well pressure shower head - every detail of this room - stone wall feature and decor exude luxury and home feel.

a bit of a maze to get to the room

Based on the photos on the website when I booked, I thought we were going to stay in a HOTEL. I never expected that the King rooms operated in a MOTEL style. I was never told that we were going to sleep on a construction site, 7:00am we were woken by construction vehicles reversing and construction power tools drilling sawing etc. No afternoon nap possible. At booking I was told you stay in no 26, just go down the road till you see no 26 and park there. That is a MOTEL no lift open walkways. My spouse has difficulty in walking. The handrails are possible practical for not falling down the walkway. The handrail is so massive that only a man with a large hand will be able to hold on to it properly. I asked reception to book the restaurant for 6;30pm. We stood at the restaurant reception for 4-5minutes with restaurant staff nearly walking over as taking food to other areas in the HOTEL? We were not event acknowledge. We joked, we were possibly invisible. We move into the restaurant with staff continuing to walk around. We were eventually approached by a female staff member asking what she can do for us. Yes please we have a booking. Her reply, go back and wait at reception someone will come and assist you. After another 2-3 minutes a male approached us, what can I do for you. We have a booking spell my name and surname. Sorry we have no booking. Can't be reception organised it. Sorry, nothing here. The person turned to a female staffer take them to any table in the front. We had 4 different wait staff no one knew what the previous person asked or what we requested of the previous staffer. At one stage the female staffer tried to pour Champane for us it was all over the show. I felt embarrassed for her, as she has possible never done this before. Thank heavens we dined the next night at the Intercontinental hotel as we were in Sorrento to celebrate my spouses 70th birthday. I know we have not booked the royal suite, but I'm very disappointed. Never again

The rooms were clean and comfortable. Staff (including restaurant staff last night) were amazing!

There was no breakfast available.

Room wasn’t ready even after 3pm and It was very loud in the morning from trucks and people