This inn is located in a little neighborhood right across from the lake. The staff was excellent in making sure we had what we needed. When we arrived it was raining and the DiDi couldn’t find the exact address. A staff member walked to the car with 4 umbrellas and led us to the hotel. Our room was comfortable and compact. They even had a washer dryer we could use. It was a short walk to a path by the lake and the foliage was beautiful. You’ll really enjoy this small inn.

Nothing

Location is brilliant

location

It was a very homey boutique stay tucked in an old heritage village, living like a local. They had the cutest resident cat.

It was a little hard to find in the taxi as the road was narrow and house number sign wasn't prominent. We had to walk up 3 floors which is not a problem for our family but should highlight in the room description in case there are elderly or very young kids.

The quietness of the property, the staff helpfulness and relative distance from the West Lake

Our room left much to be desired. It was very small, cramped and basic. The toilet did not have a door, just a simple curtain through which everything could be seen. The shower was extremely basic and not very pleasant, you could tell the flooring was just concrete. The staff tried their best to help but the shortcomings were overwhelming. To access the slow wifi offered by the property, the receptionist had to use her phone to log us in, without a Chinese phone, it is not possible. We were forced to pay cash as only Chinese cards were accepted. Even AliPay was rejected. The location is terrible, everything is far, to navigate the bus system is impossible even for a Chinese speaker like my girlfriend and DiDi drivers do not drive to the property, they leave you on the main road, from which you have to walk several minutes. We will not stay again

The location is fantastic, it was walking distance to the West Lake and located in a nice village with lots of character.

The family room was nice and big, but only one proper bed. The other one was Japanese style on the floor so not very comfortable for us as Americans.

we had a wonderful stay at MK. the location is great and gives you a nice experience of the Hangzhou culture. the hosts were really nice and answered any questions we had. the room was clean, shower great, and most importantly a very comfy big bed! we loved it

The staff was friendly and helpful, and available at any time. The neighborhood is full of small family run hotels which gives a nice vibe to it. The bed was very comfortable and the location was very good for hiking/walking in nature although a little far from other services and attractions. The toiletries available were pretty good.

Both sound and thermal insulation of the building is quite poor. Although the surrounding are generally pretty quiet. On our second night a beeping sound was coming from the main entrance around 3am. We had to call the staff to make it stop which they did quite fast. We missed more breakfast options, both at the hotel and around it.

Peaceful location. Perfect staff.

Room was small because l paid little money.