El personal no respeta la hora del check out, al grupo nos estaban sacando antes de tiempo, desde 1 hora antes, muchas restricciones hacen incómodo la estancia

Restringe todo el uso, y la atención de pésima

Location is excellent - El Tunco is split by a river, this hostel is on the busier side of that river but far enough away from the business to be quiet. My favorite part about the location was the pupusas out the gate on the main road and to the left, best price around but be a good human and tip. The family that runs it is incredibly kind. The pool is shaded for most hours of the day, so you can use it when the sun is up. The bathrooms, pool, and common spaces are cleaned often.

Each beds comes with just a single sheet. I believe this is to keep people from running the ac too low. Honestly I was okay with it, AC got set to 24 and I slept like I was on Benadryl.

The room had AC

The staff messed us about with the rooms and were unhelpful when we tried to sort it out. They tried to take money off our card when we had already paid for a night in cash.

i

This place was absolutely awful. It was nearly 50 usd a night for a terrible room with an unbearably uncomfortable springy bed, the room smelled like mould and was incredibly crammed. There was no breakfast, the kitchen was “out of bounds” within certain hours, they didn’t provide water, and the bathrooms were about 20 metres away from the rooms down stairs and past all other guests and animals. The bathrooms were also really gross and i felt more dirty after using them than before. When we approached the staff about the springy bed, asking for a room change or bed change she was very rude and immediately started waving her hands in my face and trying to dismiss me. I asked her kindly again to replace our bed and she was running around showing me that all the other beds are the same, as if that’s something to be proud of. They also tried to charge us more for another room when we finally found the one bed in the whole place without springs. After a heated debate and very unpleasant interaction, they did eventually replace our bed. I don’t know how this place can operate when most of the beds have springs and wires almost breaking out of the mattress, i’d rather sleep on the floor and almost did. Please don’t support this place until they are willing to lower their prices, provide water at the very least, replace their beds, and learn how to operate a guest stay properly.

it was so quiet

all was ok but some guest don't respect the food that I left in the refrigerator

I it had an easy access to the property.

Customer service. They cancel my reservation last minute, they even offered transportation from the airport due to my late arrive, but few hours before stopped replying and at the hotel my room was cancelled, with no one to check me in. A total nightmare, I was able to crash in on another room otherwise I would have suffered with no place to stay that night. Close to the check out, I needed to leave my luggage for a couple of hours anywhere within the property to wait for my ride who was scheduled in the evening and they didnt let me leave my bags, still I can't get how dumb that could be, but anyways had to take my stuff and asked on a different hotel (where I didnt even stay) and they happily stored my luggage for the hours I needed.

Great location, nice and quiet hostel.

The matras was not so comfortable. Felt the springs in the matras. In the bathroom were a lot of ants.