部屋から芦ノ湖が見える景色

部屋のスリッパがべたついて気持ち悪かった。子供用が用意されておらず大人のスリッパで代用。 朝食の値段が高過ぎた。

This is a secluded location in the mountains. It rained our entire stay, so we didn't get out and about much sadly, but the interior of the hotel is gorgeous. It reminded us of a mountain resort (like the moutain lodge in "Dirty Dancing" movie). We had planned on using the Hakone ropeway and the "pirate ship" lake ferries to explore up to Gora, but the weather shut down those transports. Which left us not much to do but look around a couple shops and play cards. They do have an aquarium close by but we did not go inside. We did have a dinner at the French restaurant, and the food was very beautiful and delicious, high-end French cuisine in a beautiful dining room with views of Lake Ashinoko.

It is secluded enough that it takes a 45 min shuttle/bus ride to get to the hotel from Odawara. We also could not use the onsen as tatoos are not allowed.

The Garden is very nice, although it's winter, but still very nice to sit on the bench by the lake

Communication is a little bit challenging, since mostly they don't speak english

Sehr entspannter Aufenthalt nach Langstreckenflug nach Tokyo, Zimmer geräumig, nettes Onsen

Hotel kommt etwas in die Jahre

Staff are fabulous at this hotel and so helpful. The room was amazing - we were upgraded to a lake view and it was such a spacious, clean and comfortable room. The view is so great and the area feels really peaceful. There is a really nice walk up the east side of the lake connected to the hotel, which is worth doing - we had a really nice lunch in a local restaurant in Hakone. The onsen is also really beautifully located and well maintained.

The only negative we felt was the price of the food in the restaurants on site. The food was great, but similar food would be found elsewhere in Japan for about a quarter of the price - but given the location of the hotel the options are limited without eating there. There are also a few areas in the hotel which feel a little dated (the bar being one of them as it crosses over with a members lounge and just doesn't appear to be used)

The staff were extermely helpful and polite.

The location was a bit isolated if you did not have access to a car. The hotel itself was very dated for the money you pay, I can see around 30 Years ago it would have been the height of luxury. Although we were in a non-smoking room there was a musty/smokey smell around. The options for dining on site were limited. Either pay a huge amount for meals that were not well rated or have to go off site. Where again options are extremely limited. Especially after 5pm.

Beautiful location.

We would have liked private accommodations to use the onsen, but other than that everything was incredible.

That the onsens are public and our son with a tattoo could not use the onsens. Because of those two things we chose not to use them. The spa staff was on holiday when we were there so could not get massages. That was disappointing.