We recently stayed at this hotel with my son, Stephen, and it was an unforgettable experience! The Christmas decorations were absolutely stunning, creating such a magical and cozy atmosphere. Every corner of the hotel was aesthetically pleasing, and I couldn’t resist capturing beautiful photos and videos to remember the moment. The staff was incredibly attentive and helpful, making our stay even more enjoyable. From the warm welcome to the thoughtful service throughout our visit, everything was perfect. It’s a place where you can truly feel the holiday spirit, and we’re already looking forward to coming back. Highly recommend!

Todo excelente

Nada

Good

Good

Room clean and comfortable

Extremely noisy bus station across the road all through the night so couldn’t sleep. This after asking at check in for a quiet room

Relaxing and luxurious feels. Loved the indoor pool

concierge help with parking and luggage

Car park located in different premise

We had a wonderful stay at the Sofitel Auckland Viaduct Harbor. The location right on the water in Viaduct Harbor was perfect. The hotel facilities are excellent, including the room and spa. The breakfast buffet food selection was extensive and everything was wonderful. Finally, all staff were very helpful and friendly.

Location

Staff lacked service orientation. Not overly welcoming when we arrived at around 10pm. Hardly any staff. Noisy room with a view to an office renovation site that kept lights on thru the night. Requests to change room, and offer an interior room for an extra $ 75/day. Went for breakfast and had to request my wife’s coffee three times before it finally came almost when we were done. The closest too small for a six day Room has no place to seat comfortably. The cleaning signs and cones where at the small lobby by the elevator the full 6 days we where there