Water park and other activities fun for family

The second time stayed here. Just a good hotel. Nearby is one famous waterpark - it is the main reason people stay here. Nice breakfast.

Too many people, as always. Waited for check-in very long time. Be prepared. It is always like this in this hotel. Have to wait in line for at least 30mins. And after the line they just ask you to wait for the key. This time we waited for 4 hours! The beach nearby is a disaster.

Food is not really at the standard of Shangri La. Facilities are old.

Bed were wonderfully comfortable. my daughter who is 4 loved the small water park. many of the staff speak English.

half of the game room is not included… you have to pay an extra 150

love this place! we have returned here 3 times. So amazing with great heated pool for cooler days.

For a family the meals are expensive.

Very nice hotel, very nice srevice. We hope we can get back!

Pools and slides for kids

All kids activities had to be paid Too noisy with helicopters and ultralight planes flying all day over the pools

We loved our stay. The room (Horizon Suite) was gorgeous, the customer service brilliant. Nina was exceptional from our check in until check out. The pools were lovely, perfect temperature for the time of year. Breakfast was excellent (except the bacon). Great facilities for young kids such as toiletries, kids plates, high chairs and bibs, even mini robes!

No outdoor playground for young kids. indoor play facilities for under 5 could also be better. Room service menu very expensive

Excellent pool and super clean Very good breakfast Cheerful and always willing to help

beach....is not possible to swim , is very dangerous!!

perfect environment for family, great facilities!

The rooms and facilities are exceptional, but it's really the warm friendly service from all staff that makes Shangri-La Sanya so enjoyable.

Admittedly I travelled during a peak time, but the Horizon Club was often crowded with limited seating and very diminished supplies - particularly during the afternoon and evening services (breakfast was never a problem).

very nicely planned with a lot activities for kids and adults. excellent food. super excellent Staff. Thanks #Bruce #Nina

Such a wonderful hotel! Amazing service from Nina Li and Brian Yin, we loved it here so much that we change our plans and extended our stay, all of the staff are exceptional, food is delicious and simply wonderful for kids. Cannot recommend enough.

I recommend this hotel to everyone! It was a wonderful , fantastic ,cool and awesome hotel ! All the staff in this hotel are wonderful people and do their job ( serves ) 100000 % ! The breakfast and diner is excellent , I also want to express my great gratitude to LOUIS XIII, BRIAN YIN And all the staff. Thank youuuuu guys ❤️

All super

pool, kids entertainment at.pool, room, foods

15min. queue for breakfast

The room was quite spacious. Staff are friendly and helpful, breakfast and happy hour are awesome! I will definitely stay here again!

Horizon club needs more table.

Nice clean modern and fresh

The pools were really nice. When we did find staff they were friendly. The kids pool Entertainment for kids They have rubber rings for the children to play in. The room was clean and spacious. Beautiful setting and very close to the beach. Kids water slides

Lack of food choices. The horizon club is a rip off - no benefits from staying there. Can’t even check in or out there...had to join the huge queue in the lobby to check out. Never any staff at the desk. Food and drinks choices are poor. Ten minutes into service every morning and afternoon tea, ran out of glasses, cutlery, some of the food.... Seen some large rats running around the pool and restaurant area, early evening and at night time. Hard to find staff around the pool areas to get drinks or take away empty food plates etc. No snacks available during the day in horizon club - just a jar of cookies. Nowhere to get fruit or healthy snacks in any of the restaurants during the day. Lots of things sold out on the menus so we ate the same food almost every day. Says drinks cannot be taken out of the horizon club room which means you need to them pay for soft drinks by the pool or sit inside drinking them. Staff weren’t very efficient. A kids meal took 45 minutes to come one evening and he fell asleep by time it arrived and everyone else already had their meals. The intercontinental club was so much better value for money. I would just book a normal bed and breakfast here not the horizon option as you get nothing for it. Have to pay 150rmb per child to use the soft play area. Breakfast was absolutely chaotic in the main room. On the horizon club it was lacking in choice and every day had to wait for cups and cutlery even when it wasn’t busy. We have stayed in hotels in sanya wheee the service and value for money is much better than this hotel, which is a shame.

Perfect location, perfect facilities and exceptional service. The Horizon Club offered a great breakfast selection and afternoon drinks/snacks - the perfect way to start and end the day!