private onsen was convenient. staffs were very helpful, helped with our suitcases. very child friendly and everything was perfect, included our 2 year old in everything.

Food at breakfast and dinner was of high quality and vast verity. The onset was great comfort and relexing.

The room was badly planed and felt smaller then its size

環境優美，設備齊全，食物豐富

Stunning property! Buffet dinner was delicious! Such a great location close to the lake.

Not the property’s fault but we forgot to book a private onsen & both have tattoos so we were a bit sad to miss that experience. Once again not the fault of anyone but us. Will remember to book for next time.

Beautifully maintained, simple decor. Great location across the road from Lake Ashli. The rooms were comfortable and cleaned daily. The staff were very polite and accommodating. We had half board so that included a buffet breakfast and dinner. There was some western style food but mostly Japanese high quality, gourmet. Lots of seafood focus so if someone does not like seafood or to step outside of their cultural norms, then stick with breakfast. But for us, the food was amazing and so many choices that you did not have to repeat what you had for meals unless you wanted to. The hot spring baths were impeccable in cleanliness and very nice and well stocked dressing lounges for each gender. So much attention to details for guest comfort everywhere at the resort. Very walkable area and a cable car for Mt Fuji viewing areas. Lots of trails for hikers as well. Absolutely beautiful area, hotel picked us up at the train station. Two to three night stay would be perfect amount.

It was isolated, closest cafes or restaurants were 9-15 km away but easy to have hotel call a taxi for you.

Das Zimmer war sehr schön. Auch die Ausstattung mit Kimono, Pyjama, Söckchen und vielem mehr war toll. Das Personal ist wirklich extrem freundlich. Der Onsen war sehr entspannend. Alles war sehr sauber und komfortabel. Tolles Essensbuffet am Abend und leckeres Frühstück am Morgen. Da hat nichts gefehlt. Sehr praktisch ist auch der Shuttleservice vom Bahnhof Odawara aus. Wir haben uns zwei schöne Tage hier vom Sightseeing der Großstädte erholt.

Nichts!

This hotel is a must stay - we loved it. On arrival, they provide you with pyjamas and kiminos that can wear while hanging aorund the hotel. The spa was open until late, which allow you to visit Hakone and surrounding, have dinner and go for a hot bath at the end of your day. The breakfast and dinner buffets were amazing! Honestly all positive, they made our stay quite memorable!

Nothing

It is important to request a room with the lake view when booking. We had a room with a car park view so on arrival we requested a lake view to which we had to pay extra but it was worthy. Breakfast and Dinner were ok. It was the same selection for the two days that we stayed. Staff were polite and accommodating. The hotel is in a beautiful location and next to Togendai station. I will definitely recommend the hotel.

nothing