The overnight receptionist and the lobby.

They didn’t give me the room I paid for due to an “electricity” problem after they clearly couldn’t find my reservation in their system which was evident once they asked me “When did you make the reservation.” They said they would upgrade me and it would take an hour for the new room to be made ready. I left to go get a haircut and food. I came back at 0200 and received the key for the room. I walked in and the bathroom was dirty, the mirrors were dirty, there was trash in the trash cans, toothpaste residues on the sink handles, the shower had been recently used and the bed was made but when I pulled the sheets back, there was hair in the bed and what looked like nail clippings or a substance from someone’s nose. I then had to go to the front desk and ask for a different room but was informed all the rooms were booked and the manager wouldn’t be back until 0800. My flight was leaving at 0800 so I wouldn’t have a chance to voice my dissatisfaction with the manager. I ended up having to sleep on top of the bed with the two new sheets that the receptionist gave me. Highly disappointed that I paid 4100 baht to be completely disrespected like that. I’ll never stay there again and will advise all of my other real estate, cannabis dispensary and sports friends who are coming to visit not to stay their either. As someone who has stayed in hostels and hotels all over the world, I can confidently say this is single handedly the worst experience I’ve ever had. I don’t believe it is a reflection of Thai hospitality as a whole, but a complete failure in company culture, processes and standards at this particular hotel.

staff and facilities were damaged and constructions.

Clean and attractive. Great breakfast.

No good shops nearby, no businesses on the beach. Costs a lot to go anywhere, for example 300 baht to go to the main beach 3 km away. Facilities not restored after covid, for example billiard table and all water sport equipment in storage.

it was on the beach beach towels provided and breakfast was good

the hotel is on a main road of a bend no pavement outside to walk and dangerous if you got a family also the week previous there was a storm the beach outside this hotel was covered in rubbish but all the others had cleaned there’s up when you walk along when you sit at the bar area the tables don’t get cleaned also so stains from other people’s drinks and you need to get taxi everywhere

The chamber maids were exceptional - the rooms were always really clean and tidy with clean towels daily. They seemed to be the hardest working members of staff.

There were a number of simple things that the staff could have done to make the stay nicer. For example - 1) clear the beach in front of the hotel on a daily basis including removing plastic bottles and debris, 2) taking the sun lounger cushions in out of the rain and at night - they were always wet which was very unpleasant to lie on. 3) Burn a mosquito candle in reception - we got eaten alive when waiting at reception. 4) clear the pool and its surrounding area of leaves on a daily basis - same for the quad area. The hotel seems to be in need of a general refurb - the walls are scuffed, the bathrooms needed re grouting etc.

Impiana Resort Koh Samui Chaweng. The beach is unusable, there are a lot of trash that the staff didn't clean up for 8 days, we wrote to booking 2 times and others and we also attached pictures, but in some cases they didn't help, they entrusted the solution to the hotel, tourists spent days cleaning up in order to they could bathe, I would never recommend the hotel for anyone! ! WiFi had to be searched every meter. Sunshades and tables are stuck with dirt.

Fantastic staff , especially on reception. Nong and her colleague were very helpful at all times. Good location on the beach , excellent food.

Everything was good.

nothing

upon check-in was given wrong room the room they gave me the door was wide open what does that mean mosquitoes day too they asked me to leave my room leave my luggage in the lobby so that they could give somebody my room so that I could accommodate their guests now I’m accommodating them they tried to get me into another room that was substandard than the one that I had paid for and the icing on the cake was hearing the manager tell a staff member that I was a problem I’m a problem I was not given the correct room I was to accommodate their guests

The view from the swimming pool, overlooking the beach was amazing. Breakfast was also very good.

Had a bad experience with the airport pickup. I would suggest the hotel to only have their own drivers when picking up guests. The rooms were not spacious.

the property was cleaned and didn’t smell of mould. the fact that it was right on the beach

there was nothing that we didn’t like

The staff is very friendly and helpful. I forgot my shoes and they were sent to me straight away. We enjoyed the breakfast a lot. Every request was so kindly answered.

I am a big fan of having separate smoking and non-smoking areas of rooms. Our dilemma of being surrounded by smoker neighbors had been nicely solved.

The staff was friendly and helpful and very knowledgeable of the local area.

A very nice resort right on the beach. The staff were very helpful. I have a bad back so they moved us to the ground floor. There is an excellent buffet breakfast. A very pleasant stay.

Everything was fine

We had a fantastic room facing the beach, and the beach was really lovely for swimming. The staff were all brilliant. We had a couple of dinners there which we enjoyed too.

We have nothing that we weren’t happy with … Maybe a little bit of information about what is available there would have been helpful. Didn’t even know there was a gym … noticed it after a couple of days there!

Breakfast was ok - not much variety but fair given it’s size. Location was lovely

Didn’t get a single hot shower whilst there abb no d internet either slow or constantly ‘freezing’.

The beach is perfect! better them Chaweng .Room is really big, Empty hotel, and beach around is calm.

1.Breakfast very poor !the pictures you can see on web site not real !Half of this not exist.2.Hotel is old and tired but clean. 3.Wardrobe in a room not comfortable.4.Shower was too complicated to use and broken .No free transfer like you can read. Actually the hotel worth the money and his perfect beach but looks like died after Covid.