Everything was great

The spa is excellent. Clean, great saunas, the heated resting beds were my favorite.

The room. It smelled cigarette, my pyjama picked up the smell. The carpet floor triggered allergy. The shared balcony with 2 other rooms made me uncomfortable not there was any problem with the neighbors however they smoked there.

Everything was great

Everything is perfect, breakfast amazing, staff very polite, room is big, comfortable and clean.

Everything was perfect.

Food was one of the best i ever saw. all credits to the chefs

internet connection was really bad, i have to use roming data in order to do business

Three saunas

- toilet was not clean enough - the windows don’t close properly - bad sound isolation - hair dryer did not work - stuff is not efficient - food has a specific taste (bad)

We liked the facilities and were fairly 4 star hotel. The cleaning lady in the spa facilities was very polite and friendly. The barmen were very polite and friendly.

We booked the most expensive room with a jacuzzi and we had no internet at all for one week. Our friend didn't have hot water in his room. we complained and after two days of complaints they offered us a much smaller room with no jacuzzi (that was our main reason we booked that room) and they gave another room to our friend with hot water. For us they offered a 10 minute feet massage. The location if you are skiing is terrible and the bus schedule is not convenient for the morning u arrive very late and in the afternoon you miss the bus because the last bus is at 5. with the queue to go down if ski road is closed u arrive at 5:30. Staff weren't helpful and also the buffet was good for salads and desserts but the main course was very poor and not nice at all. In general I would definitely not recommend it and was not value for money. Also, my friend booked a double room for two but there was a cancellation for the one person. The manager, Elca, was rude, she refused to have any conversation about any discount or offer any complimentary lunch, dinner, or anything else. In my friend's room, the first day, there were no towels or bathrobes and it took them more than 30 minutes to bring them in the room. Even though they said that we can watch any football match we wanted, there was no availability of the cable channels that show Premier League matches. Very disappointed.

spa was very nice, room is big

the bad was a little hard, in the bathroom when we did shower the water want everywhere on the floor. once they came to clean the bath but the second time they didn’t comen and we left like this.

Breakfast was really good. The wide variety of food makes it possible for everyone to find something delicious for itself. Room was warm and spacious.

Staff on the reception was not acting profesionally. While checking-in receptionist just handed over the key and said room was on the left. Did not say about breakfast and spa working hours, nor any other facilities that hotel offers. While checking out not even “how was your stay”. It is not how should 4 star hotel staff act. Spa was good, but mostly crowded and smells a bit moldy. Comparing with other 4 star hotels I would not say that this one is up to standard, but regarding the price we should be realistic and not expect to be like it.

Food, room size, parking.

Distant staff, cleanliness(room wasn't cleaned even once, bathrobes were not changes even once during 7 days stay, we changed towela by asking cleaning ladies in the whole to replace dirty ones), SPA is small and overcrowded, no actual swimming pool - smal spa pool with warm water instead, bottled water paid additionally, soft drinks were available only from machine - too sweet and low quality

Clean and large bedrooms, good location, nice breakfast, cool facilities, some of the stuff were great, ready to help you with anything that you need but some of them not willing that much!

As a 4 star hotel it needs a little bit more organisation regarding information etc. Also, people who are going skiing they have to leave the hotel early in the morning and the breakfast opens at 7:30 which is not helpful for the people who have to go up to the ski lift early. Stuff is willing to prepare packages for you but quantity is not enough. However, at our last day they allowed us to choose what we want to be in the breakfast packages.

Breakfast & dinner at the hotel was very good and the spa also.

The making up of the room was disapointing. They did not make up the bed at a 4* hotel. Paying always in advance was realy annoying. They did not give you the opportunity to charge the room or pay after dinner or after ordering a bottle of wine.

No smoking area

It had good spa facilities

Very bad brekafast, staff was rude and could not speak english

The hotel left me an impression of a family friendly. There were a lot of families with children and it was great. The atmosphere was so relaxing, the ambient was cozy, the food was awesome. We liked everything.

No such things. It is not so much near to the centre, but we were going there by car and there was a lot of parking space (need to pay it) so this was not a problem for us.