Net personeel, prima kamers en bedden en het ontbijt was heerlijek.

Een klein detail, het inchecken liep wat moeizaam. Dat kan makkelijker.

Room was excellent, and a nice suprise with the Spa.

There were no problems the hotel exceded my expectations

Incredibly rude reception staff who argued with eachother when I asked a questions about a security deposit, which one staff member stated I wouldn’t get back, the other said I would. This was upon check-in so first impression was extremely poor. Went up to our room where it was a twin room with a single double sheet, we had to ask for an additional sheet - for a twin room this is not acceptable. Moved the beds apart and found old food underneath. When using the bathroom, I cannot say how long it had been since the bathroom floor had been cleaned - the previous people staying in there were clearly male and needs to aim better. Very poor hygiene in the bathroom. The downstairs bar and restaurant state they have live music/DJ from wednesday to saturday, there was no live music and they shut the outside area at around 2300 so we did not feel welcome. The servers continuously forgot that we had ordered drinks and we had to re-order them. There is NO bathroom downstairs for the bar/restaurant - ridiculous. Breakfast at 25€ each per day was extremely overpriced for burnt bacon and overcooked eggs. The choice of food was poor, even at 0900. There was little choice of food and the heating pots are difficult to use, you are unable to put the lid down whilst trying to serve yourself food.

Stay was awful. Air conditioning didn’t work properly, had to open windows which meant it was very loud. Even with windows open there was an extremely strong smell of mould. Would not give this 3*

Zimmer-Ausstattung, Lage und Ausblick, Professionalität, Freundlichkeit und Hilfsbereitschaft des Personals

Wasserflecken an der Decke im Bad

Everything excellent!! I strongly recommend! Spa and gym included and the price is worth! The hotel is spectacular and very well located

Nothing, everything was great.

The staff at the reception was very friendly and professional. Especially Joël. The room was spacious. I loved the bathtube and the view from the room. The location is great.

The waiters at breakfast could pay more attention to the customer. It is small things. Instead of apologising for interrupting while take away empty plates, it would be better to ask, if we are enjoying the breakfast or make a bit of friendly small talk. Also the technic of picking up the empty dishes can be improved. It was very noisy, adding to the perception of being interrupted and disturbed every 10min. Some additional amnities at the wellness area would be nice. I. E. infused water, tea, fruits. The choice at breakfast was good, but the presentation can be better. It missed the little extra flair. Some facilities need maintenance i. e. the changing room could not be properly locked. All in all just minor inconveniences. I am looking forward to come back.

Lage.

Frühstück für 38 Euro überzogen. Opt.kl. Frühstück für Personen mit kl. Appetit am Morgen würde Sinn machen. Saunabereich und Zimmer 2.Etage könnten eine Auffrischung bekommen.

Blick

Glasränder auf Fensterbänke

Zimmer war sehr geräumig und sogar mit kleiner Küche. Die Sauna mit Schwimmbad war schön. Der Fokus auf Geschäftsreisen ist sehr angenehm.

Ein Deckel vom Bodentank war lose. Ich hätte gern gewusst, dass auch Gäste außerhalb des Hauses in Sauna und Schwimmbad sind. Wer ein modernes Designhotel erwartet, wird enttäuscht. Es ist eher konservativ eingerichtet.

Spa

Décoration chambres

Great hotel with all the amenities, plus a small gym and a nice spa. The breakfast was a great start to the day and the room was spacious with lovely views overlooking Frankfurt. The staff were super friendly and helpful. Whilst I didn't get everyone's name, Noel really did go above and beyond when checking me in. He was warm, friendly and enthusiastic and as a result I had one of my best check in experiences.

The gym could be better equipped and the room's are a little dated. It is a little out of the city centre too.

Very comfortable and spacious room. Great breakfast. Sauna and pool were clean.

Très grande chambre. Personnel très professionnel à l’accueil et au restaurant. Hôtel très agréable.

Pas de serviettes à l’espace piscine/sauna/hamman

The location

The staff of the reception

Die Lage, die Aussicht und das Parkhaus.

Möbel, Ausstattung und Bad deutlich in die Jahre gekommen. Gardine war voll mit Flecken. Im Zimmer roch es modrig und wir fanden Silberfische. Nach der Übernahme des Zimmers marschierte einfach die Putzfrau nochmals unangekündigt ins Zimmer.

The hotel is very central easy to reach everything on foot. Room size was nice, although it looks bigger on the pictures. Great shower pressure, good breakfast, friendly personnel.

The room was a little dated and needed an upgrade. A lot of scratches on the floor and walls could be easily fixed with some paint and polish. The windows and curtains were dirty. Coffee cups were also not clean. Only granulated coffee in the rooms. Generally, if someone with a sense of ownership looked into the room, they would be able to see a lot of details that could be easily fixed in a hotel of this category. However, if only basic cleaning is done, it declines overtime and the price becomes unjustified.

Uitzicht over de stad was mooi en eten in restaurant was goed.

We boeken een luxe suite, maar krijgen een kamer die vies is, onveilig (afgebroken stekker in stopcontact met openliggende contacten), zonder het extra bed waar we om hebben gevraagd en hebben er nog 3 keer om moeten vragen voor het werd geregeld. In ochtend moesten we bij het ontbijt wachten op een vrije tafel voor ons vieren terwijl er een 4 persoonstafel vrij was, maar deze was gereserveerd voor de hotelmanager!! Belachelijk.. de manager vindt zichzelf belangrijker dan de gasten, werkelijk absurd.

Zimmer mit tollem Blick, tolles Frühstück, schöner Pool (ca 28/29 Grad), tolle Lage direkt am Main

Die große des Zimmers

- Schimmel im Zimmer - Skyline Sicht (ja aber nur wenn man gezielt zum linken Fenster geht und dort hinausschaut. War das extra geld nicht wert. - Bekannt aber die Preise der "minibar" oder besser Kühlschrank. Eine minibar ist was anderes für mich.

La vue, la gentillesse du personnel, la taille généreuse des chambres, le mobilier, l'architecture, l'emplacement, le spa avec piscine ouvert tard le soir, tout était parfait.

Very much space

Great location, clear views of the city. Great and friendly staff. Comfy bed. Using the Pool/sauna facilities while it snowed was so fun.

Nothing

Excellent! Rich selection of everything and so many healthy options. There was even an omelette station with a super responsive chef. The highlight was the freshly squeezed orange juice and carrot juicing machine. The staff were polite and quick to clear the tables. Everyone spoke good English and were willing to assist with taxis.

Early check in cost me 60 euros and breakfast was not inclusive. That felt unfair. Why? The elevator needs a bit of work. It was a bit too slow and made so much noise.

Amplia habitación, personal súper servicial y amable. Solo el desayuno muy caro

Desayuno caro

Die Aussicht aus dem 14. Stock auf die Skyline war Super. Zimmergröße sehr gut. Frühstück, Wellnessbereich auch. S-Bahn fußläufig schnell zu erreichen. Absolut weiter zu empfehlen

Geräumiges Zimmer für 4 Personen und Hund mit bequemen Betten (1 Doppelbett und 2 Zustellbetten), kleiner Kochnische und Blick auf die Skyline. Sauna, Dampfbad und Pool frei nutzbar von 10 bis 22h, nettes Personal, große Auswahl beim Frühstück. Die Lage war sehr gut, direkt am Main, die Innenstadt ist fußläufig in 20-30 min erreichbar.

Ein kleines Licht in den Saunakabinen würde nicht schaden, dann wäre es abends weniger düster. Schade auch, dass man den Spa-Bereich nicht schon vor dem Frühstück nutzen kann. Im Eingangsbereich roch es meist (für mich unangenehm) nach Zigarrenrauch. Parkplätze stehen im Parkhaus für zusätzlich 24€/ Tag zu Verfügung. Das Frühstück ist gut, allerdings sind 36€ pro Person m.E. nicht gerechtfertigt.

almost everything

house keeping do not clean room in morning, they just put to me in the room new tea , coffee bads and sugar, but the did not claen the room at all 😢

Great location, very friendly and helpful young staff. Rooms are large and quiet.

Furniture showing signs of age and use.