Good quality facilities with plenty of options. Nice pools. Food good quality.

Terrible, really poorly trained management. Some examples: Most expensive hotel in the area but we were placed in a construction site with constant noise early morning. Took too long to change room. I asked that they do something to make up for this… they offered the shortest duration in room massage, which was good, but then the same reception that arranged this called half way through breaking the relaxation, to ask about transport for following day that had already been fully arranged at reception 2 hours before. The ‘complimentary’ massage was then charged on the final bill (luckily I checked). Another rediculous thing happened when ordering room service. The line was busy at 21:30, but we managed to confirm our order at 21:40 with the helpful restaurant manager. The info in the room states room service is available until 22:00. Reception then calls us 5 mins later to say hotel policy is last orders by 21:30 so they will not serve us. 20 minutes of really unacceptable arguing later the same restaurant manager was very helpful but there is a really really poor problem of communication in this hotel that I hope senior management takes seriously and fixes, as this has potential to be a lovely retreat to stay at if more acceptable customer service is put in place at the front of house.

El desayuno es espectacular y el hotel en sí también.

No nos gustó nada el tour de las cuevas que nos ofrecieron. No lo recomendaríamos a nadie . 8 horas de camino entre ida y vuelta para terminar viendo 20 minutos unas cuevas con un río subterráneo… en fin… surrealista la mala organización

The property is very modern and provides plenty of sunloungers around the pool.

Prior to our arrival we were informed there was a mandatory gala for Christmas Eve. Having attended galas in other countries; we had high expectations which unfortunately were not met. The buffet was the same as any other day, no one dressed in smart clothing, the “all included drinks” which were an extra cost consisted of watery cocktails, sour sangria or soft drinks. We were also charged twice for this. When asking staff questions; they did not seem to know the answer and would disappear for periods of time until they could speak to someone.

Personeel is erg aardig

Er staat Princesa Garden Island Resort and Spa Geen Spa ! Ook geen Massage mogelijk ! Internet vat steeds uit , verschrikkelijk slecht !

Absolutely nothing polis Indefinably closed and the rooms where not ready once they said they where they said sorry we accidentally canceled your reservation and it’s sold out

Everything I do not recommend at all worst place in the Philippines

Location

Food wifi mosquito inside the room.

Faster service at restaurant

Everythiing was great. No complaints.

No complaints.