La tranquilidad Los espacios amplios Los servicios en la habitación

Muy impersonal

Qualidade e conforto dos quartos, e zonas comuns desde corredores a salas lobby

Pouca simpatia dos empregados da recepção

hotel calmo e tranquilo, aceitam cão e pude levar o meu. Localização boa e e refeições maravilhosas.

Everything was impecable. Perfectly clean and neat. The breakfast was awesome. The staff went above and beyond to make everything happen for us.

The spa facilities were too small, just one small little room. And the working hours are ridicilous: from 11am to 7pm. When you work you cannot possibly go to spa. And If there is anyone at the same time in the spa as you, it gets awkward and crowded. Other 5* hotels have put more effort and thought in the spa facilities.

El desayuno excelente y el personal muy amable. Las habitaciones muy cómodas.

Nada

Habitación espaciosa y excelentes instalaciones

Me gustó todo

Lo bien que trataron a mi perro

Todo correcto

Todo correcto

Todo correcto

Location Staff

Some of services inside the room need upgrade / maintenance such as power plug, air dryer

Spacious room, clean, good breakfast…

Outside of the hotel there is huge renovation of the street so there is noise from 07:30 am in the morning, plus the terrace of the hotel bar is closed due to that as well. We have booked a parking place prior to arriving pf the hotel but the last day the parking was full, so we had to leave the car key to the reception in order for them to find place….

Great customer service

Road work out front but that’s not the hotels fault

High quality of room and building

Location a little removed from city center. Easy access by taxi and bus

I asked for a room to be quiet and away from a possible source of disturbance, and they fulfilled my request for a very comfortable and quiet room.

The breakfast was very limited and not like a five star hotel at all, we went outside for breakfast most of the days. I have been in a crown plaza in Saudi Arabia and Turkey and it was really five star hotel in compare to the one in Porto.

Big room, comfortable and extremly quiet. It is not in the center of Porto but also not too far. Ubers to the center cost only 5€.

Breakfast is extensive (20€). It's far mpre cheap to take an Uber and go to a brunch coffee in the center.

Our room was very spacious, clean and tidy. They offer quite a lot of ammenities.

It was very noisy overall. You could hear every single guest talking, entering/exiting the elevator outside in the hallway, and vice versa. You have to pay for parking per hour or day. This is the first place that asked for this, and we have stayed in a LOT of hotels. You have to pay for your pet for every day of your stay. Some of the employees working in the restaurant could be quite impatient and rude at times. We ate dinner there once and never again afterwards.

Excellent staff. Always ready to help and went out of their way to ensure customers were always satisfied

I think some adjustments need to be made for perfection Toothpaste & toothbrush should be provided Bathroom sleepers as walking bare feet on tiled bathroom floor isnt good

Friendly and professional staff. Attentive to all our needs. Excellent restaurant "SoMos". Very comfortable beds and large bathroom. Well located. We enjoyed our stay and will certainly return on our next visit to Oporto.

No indoor pool.

Nice location, Great staff, good service, delicious food

The room and the bed were confortable

Very clean

Nothing about the property but lots of construction