Dinner was awesome! Everything else was below expectations.

Old-fashioned rooms and general decoration, not especially convenient location (luckily we had a car), far too expensive, and unbelievably rude staff (one woman, in particular. She even went so far as to wave a pair of dirty socks belonging to other customers (it was lost in the public bath and she thought it must be ours...) in our faces during dinner...)

Nice food

Convenient

Great location, very authentic experience, very good food, quiet , small but good onsen, pretty dining rooms, and although the staff don’t speak much English are very friendly. We had the place to ourselves in winter which was really fun.

Interiors are dated and it has an overall feel of being once quite smart but now a little tired. It seemed a little expensive for the overall experience.

The room was very spacious and equipped with hot water, tea, delicious cakes and a wonderful private seating area. The traditional Japanese dinner and breakfast were complimentary and were delicious. Using the onsen was a luscious experience. We got a glimpse of what the Japanese living quarters were like for the merchants and samurai of old. It was a highly relaxing and rejuvenating stay.