Very good location, comfy bed, good bathroom, smallish room but comfortable.

Unfortunately, our check in experience was pretty bad. There are two entrances, but we were unaware of that. Once inside our chosen entrance, after quite a long time of knocking etc. the woman inside had no english. There was also another traveller in the same position as ourselves. She made several phone calls and eventually it was all sorted but it was messy.

The apartment was as described. Lovely welcome by the Olala Cosme team. Everything you need was there, from coffee mashine to iron and etc. The backyard was lovely. I highly recommend it. Location was good, near metro station 24 Augusto and a big supermarket Continente.

Great location. Quiet street but close to restaurants and Porto center.

The layout was great with a nice patio, close to bakery, restaurants, bakery. Short walk to old town and sights.Apartment supplied a large variety of beverages including beer.

Didn’t think front desk was important till we stayed here. Ran out of toilet paper, towels smelled bad, front door lock didn’t work one day (a bunch of us couldn’t get in and we had to wait for someone to come out), excessive thumping from upstairs even at 1:30 AM, all could have been resolved quickly with a front desk. Tried calling the number supplied when we were locked out but the call would not go through. Also drains were very slow and the extremely small shower pan would fill up quickly. Some walls had humidity damage with mold. Shower curtain kept blowing into shower with slimy bottom.

everything was as we expected and how it was declared.

Great little apartment with lots of cooling options and small kitchen with fridge. Lovely free wine, beer and juice left by management was a nice touch. Much appreciated.

Location was good. Staff very attentive & responsive.

Change of apartment due to electronic key problem & the other thing on second night we got apartment without stove. But after a long conversation with Olala staff we managed to get a new apartment with stove facilities. So we can cook! 😊 Anyway, thanks to Olala for giving us refund on 2nd night due to inconveniences tht we had.

Location is good. Overall it is a comfortable apartment for two. Good bakery and two small supermarkets nearby.

Would be good to have one more chair insted of armchair. Chairs and table outside were not cleaned, so couldnt use them. Shower is very small and water runs from shower curtain to the floor. It doesnt dry itself and there is no mop to collect the water.

The location is perfect, the room was clean, the access is easy, quick reply

The bathroom is very small. In order to access to the bathroom you have to pass through the first room, this could be very annoying. Moreover, any extra request we have done, we were replied with request for money by the host. I make 2 examples: 1- since the shower is very small, it is very easy that the floor of the bathroom get very wet and it is very annoying to have constant free water. We required for an extra towel or carpet to mop and dry the floor but the host asked for extra money for it. 2 - we left the apartment on time but we asked to keep the luggage for 2 or 3 hours somewhere in the building, in a storage room. The host replied that we could extend the checkout for extra 27 euro (definitely crazy).

The apartment and the service is really good as expected

The kitchen utensils werent clean enough

The location

The walls are incredibly thin and you hear a lot of noise from de others rooms.

clean easy access decent location kind staff

lack of oven or stove the internet in my room was quite bad and very unreliable — the connection dropped frequently bed and bedsheets weren’t very comfortable

The minibar. The useless garden. And two sinks that you can use at the same time when you accommodate with others.

1. The air conditioner was the reason why we chose this apartment, but it didn’t work and no one told us. We found it when we went back at night and we told them that there was a problem. At first we thought that must be some technical issues so we ask them for help no one in the reception at about 8 o’clock. We sent the message someone told me how to use the controller correctly one hour passed it still was very cold. Then they told me the AD couldn’t work and they would open the central heater. Ok fine the heater was also cold until i slept with down coat at 1:00 am. We had a indoor camping. We just thought it was so ridiculous. At late night they sent a heater to us which helped us not to get freezing. 2. all the bedclothes with diferente shape of yellow stains. 3. the bath space is so small like 75 x 75 and the curtain door with yellow things will kept flowing to your body when you take shower. 4. the rare sound from the second floor at late night and another rare one from nowhere.

The place is very nicely located off the noisy downtown yet within a walkable distance to main attractions. The neighborhood seemed quiet. Several cafes and grocery shops are located in less than 2 min walking distance. Both the local staff and the Olala client service are easily reachable and fast to respond. The WiFi was fast and reliable.

One of the reasons why I opted for this place was that in the photos of the rooms there were radiators of the central heating, which made me believe that it would be warm inside. However, I was far from right. So for the the first two days, the heating system did not work, nor did the air conditioning. And these were totally awful due to crazy humidity and cold which go hand-in-hand in Portugal in winter. Although, the local staff were at the venue all the time and knew about the issue, they would not turn the heating on. After my numerous complaints to both the local staff and the client service they brought us portable electric radiators. I don't know why we had to suffer for 2,5 days in order to finally get them, but it was totally miserable to stay inside before we had them. Only on the third day of our stay the central heating was turned on, which made all the change in the world to us. The apartment is very humid - there would be drops of water on the inside of the window frames of all the windows all day long. There's no way a piece of clothing - no matter how small it is- can dry out if the central heating is off or if there are no electric radiators around. Our towels would remain damp several days in a row until there was some source of heating. By the way, there was no cleaning throughout our stay and we had to ask for cleaning cloth and broom as they were not in the apartment. No changing of towels or additional toilet paper was suggested by the staff at any time of our 6-days stay. The kitchenette has a very bare minimum of cookware. Don't expect to find there any salt or pepper, or a coffee machine. All knives but one are butter knives, which means that you will have to use one and the same knife for every product which is harder than a warm butter. The fridge is extremely tiny. I would expect a different approach in terms of food storage for an apartment which can sleep up to 5 people.

Location, comfort, breakfast very good. Kettle and microwave as standby.

The welcome drink was a nice touch. The staff even surprised me with a nice birthday note, champagne and chocolates in the room. A comfortable room, no noise at all.

Breakfast needs improving, for the price you pay there should be at least some hot options and fresh juice. The thin shower curtain meant that water leaked all over the floor and made showering uncomfortable.