Fantastic location for family, lakefront and next to town playground and main tourist district. Great family friendly buffet for breakfast.

The location of the Novotel is simply unbeatable. Nestled right on the shores of Lake Wakatipu, the views are nothing short of breathtaking. Every morning, I woke up to stunning vistas of the mountains and the tranquil lake, which set the perfect tone for the day. Its proximity to the city center made it easy to explore local shops, restaurants, and attractions without needing a car.

I had a less than satisfactory experience with dry cleaning during my stay. I sent three pieces of my new waterproof clothing to be laundered, only to receive them back with a foul odor reminiscent of rotten milk. This was particularly frustrating, as these were brand new items that I had hoped to enjoy during my time in Queenstown. The timing couldn't have been worse, as I discovered the issue on my last day before departure, leaving me without the clothing I needed for my adventures. While I appreciate that the hotel utilises to contact the third party company, I believe that more stringent quality control is necessary to prevent such issues from impacting guests' experiences. This incident was a significant drawback and did detract from an otherwise lovely stay.

Fantastic location, Great Lake front view, super comfy bed

Fantastic location

Very small room, dated and not very clean, bathroom was very old and basic. The room was extremely stuffy and not well ventilated at all. Had terrible sleeps.

excellent central location. friendly staff. the bar was cozy

room a bit dated but adequate. the beds weren't fixed and tended to slide away from the wall

Location

No hot water on third and fourth day

Great location, comfortable beds, clean, good to have a door to walk out to waterfront

Price! Paid way more than other guests & looking online I paid about $350 more than I should have😢 Shower over bath, no space on vanity, had a Luke warm shower one day, lighting was terrible, very dark room with yellow lighting. Service desk ordered a green taxi instead of a shuttle to airport that was twice the price😠

Great staff

A better menu selection

L’hôtel était très bien situé, La vue sur le lac et montagne très agréable, Le jardin calme et paisible, Le service très bien à tout les niveaux

Pas de commentaire, on a tout à préciser, Rien à signaler tout était très satisfaisant, On a tout apprécié

Friendly professional

No

The location was fantastic! Super easy check in and accomodating staff. Wonderful experience.

Walls/doors weren’t very sound proof. Could hear the next room and those in the hallway very clearly.

The location close to town very handy for walking directly from the hotel to the shops. The high standard of the dishes offered on the dinner menu. However the chef was outstanding on the night of Friday 29th March, and different on the night of Sunday 31st for the same dish. It was obvious about a change of chef in the kitchen. Keep the chef who was on duty on Friday 29th March and we will be back in a jiffy.

The size of our room could have been a bit wider. We will make sure of the proper size next time we book.

In the center of Queenstown so can walk most places

Nothing

Perfect place with great access to city, attractions

Next to the main city , hotels , lakeside

ロケーションは抜群！　小さな町なのですべて歩いて行ける。ノボテルは 湖にも近く、目の前においしいFish and Chips　のスタンドもあって便利。 また泊まりたい場所です。

Happy Hourの時間でしたか、中庭の集まりがちょっと騒がしかった。でも、ハッピーにアルコール飲んでる人に静かにしろってのもねえ・・ あと、テラス側のガラス戸は常に閉めてあるのですね？　開けられたら新鮮な外気が取り込めたのにと、ワイフが申しておりました。

Great location and close to everything

The facilities were a little outdated

The staff were amazing, we had high hopes for our stay. The people working at the front desk were an absolute delight....unlike everything else.

I paid through the nose for a 'mountain view' in a 'luxurious room' on Booking.com that turned out to be a shabby, dirty and tiny run-down room on a busy road with shops opposite. I had previously been at the QT in Auckland, the room price wasn't much more expensive than Novotel. Drunk youths in the street were yelling at the top of their lungs, they woke us up numbers of times and stopped us sleeping. Then 3 huge tour buses full of a multitude of tourists began disembarking, clatter, loud voices ringing out in conversation, dragging and dropping suitcases..and the huge buses kept their engines running! I could smell the exhaust. The buses arriving and not turning their engines off started before 7am on a Sunday morning. They were still running at 9:00 am when we literally ran away. The noise of the massive buses idling, the tourists shouting, literally reverberated the windows in the room and made it impossible for us to sleep or rest. We were just above them. Opening the window or trying to use the 'balcony' was impossible the noise was deafening. I'm not kidding. The incessant noise was shocking and unbearable. My other issues were cleanliness, or rather, lack of it. The light switches were thick with oily dirt from thousands of fingers. The phone was filthy, with a stretched and twisted sticky cord. The phone was ancient. The bathroom was covered in a thin white dust that looked like a mixture of human skin and dried Jif. What was it??? It stuck to our skin and clothes. I had to wash everything when I got home to get rid of it. I tried to have a bath in a tiny tub that a small child would fit in. It was grubby, scratched worn out plastic, the plug was like something out of an old state house in the 1960's. We had to use a fork to pull it out. My skin was crawling by this stage. The bathroom fittings were alarmingly old, like pre-90's cringe plastic you see at the dump after renovations, worn and shabby.

Location, friendly staff , breakfast was quite good especially Indian options ( I am Euro)

Tired

Location is the only thing for this hotel.got a nice outdoor sitting area.

The rooms are not clean, it is all old in and out. With high price not even provind botteled water.sheets are not clean. The bath is old and rundown. Even the lobby furniture is old and wasted.

perfect location, staff were amazing, the right amenities for our stay!

Every staffs were kind and helpful.

The facilities were too old. Also, the hotel didn’t provide any ammenities(like complimentary water or slippers). I requested all 3 people rooms and they charged for extra money for it but the hotel even didn’t provide enough towels for 3 people each room. And one of room’s hair dryer was broken so cannot even used it. Lastly the bath tube looks filthy and even the water draines was really bad. It was the worst hotel I ever used until now.

Localização excelente, em frente ao lago e perto do centro da cidade. Área externa super agradável, com mesas com vista para o lago. Equipe do hotel muito atenciosa. A comida do restaurante é muito boa. Tem um bar que prepara drinks durante o dia.

Os quartos precisam de uma reforma. Tapete nos quartos. Não tem muitas opções no café da manhã.

Excellent location, awesome view, really comfort room and facilities, super friendly and professional staffs, testy breakfast,

Really disappointed in our stay here. Every time we asked for the car to be ready we had to wait an extra 15 minutes. We walked over the same rubbish in the hall 3 days running. Carpets are filthy Never again thank you.

Everything

Very close to the lake and town centre

A little bit out dated, just needs a bit of love

Great location. Our room was upgraded. Valet parking was available.

Couldn't drink the water, but that wasn't hotels fault! Drinking water was available in the lobby.

Close location to town.

Terrible rooms for the price

Locality staff cleanliness

We seemed to know about boiling the water before the restaurant. We requested some bottled water for my husbands CPAP machine and @ $8 each we thought that rather steep.

Location, view, the clean room, comfortable bed, the sparkling water.

The shower as you had to step into the bath and the water sprayed all over the floor. No toilet brush. No roof on the balcony so I couldn’t go out there to see the view, while it was raining.

very close to centre ; clean facilities ; parking availible

weather