Die Aussicht

Vorderen Räume des innen Pools haben sehr stark nach Urin gerochen ( Dusche + umkleide) Toiletten außerhalb des Zimmers waren extrem verschmutzt. Das zimmer ansich wurde auch nur grob gereinigt. Zum Frühstücks buffet, die Brötchen waren innen noch sehr kalt.

Sehr freundliches Personal und die gute Lage.

Frühstück war sehr gut immer von jedem genug da .Das Abendessen war ausreichend aber sehr auf Kantinenessen ausgelegt Die Zimmergröße war in Ordnung , alle Stockwerke waren gut mit dem Aufzug zu erreichen .Das Schwimmbad war super groß hat aber auch schon die beste Zeit hinter sich .Das Kino sah gut aus wurde aber von uns aufgrund der alten Filme nicht genutzt .Das Biergarten war toll groß wie die China Mafia hier aber gezapftes Bier verkaufte war eine einzige Katastrophe .Nach 2 Tagen war der Jägermeister aus und konnte bis 5 Tage bis zur Abreise nicht mehr besorgt werden .

Leider fehlte Täglich bei Frühstück und Abendessen irgend ein Ausstattunggegenstand aufgrund der vielzahl der Urlauber Leider war es sehr Chaotisch morgends überhaut einen sauberen Tisch zu ergattern oftmals stand noch das schmutzige Geschirr auf dem Tisch.Hätte man die Urlauber auf einen festen Tisch Abend zugesteilt statt freie Tischwahl auszuloben wäre vieles Einfacher gewesen.Die Servicekräfte waren oftmals überfordert lediglich der Getränkeverkauf war zu loben , hier konnte ja auch Geld verdient werden . Das ein Roboter als Servicekraft genutzt wird war neu für uns .Es fehlte Eierbecher für die gekochten Eier , es fehlt Teelöffel und es fehlte oft Kännchen zum befüllen dieser mit Dosenmilch .Das Abendessen war ausreichend aber sehr auf Kantinenessen ausgelegt Täglich etwas mit Hähnchen sehr oft sehr fettig ,versalte Möhrengemüße sowie saures mit Essig abgefülltes Rotkraut war die Spitze des Eisberges .Wie die China Mafia hinter der Theke im Biergarten aber gezapftes Bier verkaufte und die Urlauber unfreundlich abspeiste war eine einzige Katastrophe .Nach 2 Tagen war der Jägermeister aus und konnte bis 5 Tage bis zur Abreise nicht mehr besorgt werden .Für ein Hotel in solch einer Größe nicht zu glauben .Die Zimmer waren alt schmutzig verstaubt die Spinnenweben hingen von der Decke herunter und die Lampenschirme standen vor Schmutz. Neben dem Bett fand ich alte Socken einer Person die vor mit im Zimmer war , was schon sehr über die Reinigung aussagte .In 7 Tagen wurde einmal die Better gemacht , Staubsaugen oder Putzen wäre Luxus gewesen .Parkplatz Gebühr 9 € am Hotel ist ein Witz , wir haben dann den Parkplatz ca 500 m vom Hotel genommen für 4 € Da der Parkplatz relativ weit unter lag war der Weg zum Hotel täglich nach einem Ausflug sehr Mühsam und wir haben bei 30 Grad immer sehr geschwitzt.Da das Hotel auf einem Berg lag , war die Rezeption und das Hotel für viele ältere Leute zum Beispiel mit Rollator durch viele Treppen sehr schwer zu erreichen .

breakfast was very crowed. Staff could not handle all breakfast or dinner guests

The food was average. Problem with communication in English.

Breakfast was good. They served freshly made waffles , eggs, etc. Its a huge property and very kids friendly. My son enjoyed the most . There is a pool with 30 degree warm water which was really nice.

Location is good but the rooms are very small especially the bathroom. It was so small and did not even have a bath tub . The door of the bathroom could not open because there was no space. There was sauna which was on additional charges.

Berghotel is located at the top of a small mountain in a heavily forested area. It is a 15 minute walk up a hill from the main tiny Friedrichroda Train Station up a winding road that passes the town cemetery. Or at the prior stop northwest of the hotel at the bottom of a ravine is the Reinhardsbrunn-Friedrichroda tiny Train Station (more like a train stop but the S-Bahn #4 and several city buses also leave from near there), and it's a 15 minute walk starting up a dirt road to get to the Berghotel. There is also a bus that runs up to the Berghotel, but it comes only a few times a day. The staff in the hotel were excellent and there was always one at the reception desk or the visitors aid desk who spoke excellent English. The room was clean and spacious enough, and my window faced northwest overlooking the forest from which small deer would sometimes emerge to chew on the grass or other herbaceous vegetation when it was dark. This is a very large hotel with the capacity for hundreds, and from the outside looks like something very blockish from the East German era. The dining area is huge, and the morning breakfasts are well supplied. The S4 tram (every 30 minutes) at the Reinhardsbrunn-Friedrichroda stop takes you to Gotha Train Station in about 40 minutes at first wandering through the forest and then through farmland and past little villages. If flying into Frankfurt, this would be a better choice to get to Friedrichroda with just the change onto the S4 (separate ticket, Euro 3.90) than the Deutsche Bahn choice of two changes (in Eisenach and then Frottstadt). With my 6 night stay at the hotel, they also gave me a "Thuringer Wald Card" that entitles the traveller to get on just about any bus/train/tram that is in Friedrichroda, including the S4 which as mentioned goes to Gotha (which itself is well worth a visit).

Breakfast was good. The hotel is perfect for families

The dinning room was not always cleaned properly. The mens guest toilet in reception was broken for 4 days

The staff was exceptionally friendly and helpful! The hotel offers many great things ranging from swimming pool, library, full week programm, music, ...

To wait so long for the elevator

May be good for white, German families

1. Only white German families stay here 2. Not for business travelers or non-whites 3. Food options are limited for those with alternative needs like gluten free or dairy free 4. Parking is far from hotel entrance and requires additional payment

Cenery

Price, didn't use the breakfast room as it was to loud, was very out dated and dirty. Feeling unwell after the stay.

Great breakfast and the location is good . One guy at the reception was very smart , very friendly and asked if we wanted to use English or German to communicate, had great customer skills . He made us feel welcome at the hotel .

The hotel should provide affordable evening meals so we can choose to eat in the hotel.. We came back late from our hiking and got ourselves ready . At 8 pm the restaurant in the hotel was closing because of the evening‘s program so we had to search for restaurants at 8:30pm outside for a take away . At the bar in the evening, we were unhappy with our cocktails. We were impressed with the hotel facilities but these were a couple of the downsides.

The staff

The staff is very nice and the breakfast buffet was great. The pool is a treat and the top floor restaurant makes for a special dinner

The cafe/restaurant could have had more options for vegetarians and vegans

It‘s location, on top of the hill. Activities for kids Staff is really helpfull ( mixture of old and young, all very friendly ) Restaurant on the top floor is incredible

First of 9€ for parking or 4€ if you leave your car 200m away with no other (free) options Really really big hotel with three rounds of breakfast! Feels like a factory Food is limited to meat eaters.. very little fruits and veggies Toys for kids are limited and old

In general, it is a very nice hotel, very well equipped for families with young children. I was disappointed though by the swimming pools. The indoor pool was only opened from 7 to 10am and then from 6:30pm, while on the booking site it is stated that is always open.. that was not true! When we were there the wheather was not the best, still only the outdoor pool was open during the day. We tried to ask, but they say that they do not have enough people to take care of both pools at the same time. This should be written in the website, because the indoor pool was one of the major points, which made me choose this hotel.

Everything was very clean and in order, good beds and nice pool. Staff was professional and nice. There seems to be a lot of activities for children and with the forest/mountain location, this hotel is probably a lovely place for a family vacation.

Most of the hotel looks like a Soviet-era construction, the corridors to rooms are bare and the carpets out of date. Elevators take a long time. Food is very simple, both the buffet and the breakfast, and not particularly tasty.

We have stayed here four times in the last five years, its great. It's a large family resort type hotel in a nice location. The breakfast is great, the rooms have always been as expected and it's never disappointed us. We will be back again next year.

You have to pay to park, which is a bit dumb as it is in a rural location. The lifts are slow. There is no A/C so don't expect a sweat free night at the height of summer !

Big spacious hotel with nice view in the wood. Breakfast was nice, room was clean but you can see that some things can be replaced f.e. old carpet.

Unpleasant first impression is expensive parking (9 EUR per day). You have to pay because there is no other place to park! You can pay less (4 EUR per day) but you have to walk up to the hill 5 min. Additionally bottle of water in the room costs 3 EUR?! In many places is for free and I think that's the standard. Located far from motorway. Next time I will choose another place. Good for families and relaxing stay in the wood. Other attractions like pool sauna etc. were closed because of coronavirus.