The hotel was beautiful Staff pleasant The bed was so comfy

Very expensive for one night

Beautiful room, spacious with all toiletries & hairdryer.

Nothing

The room was spacious with all the amenities. The bed was exceptionally comfortable.

N/A

was amazing and so confy, the service was really good and were deeply focus on your stay to be perfect. they have people that speak spanish also and help us a lot.

Location was superb, halfway between Moorgate and Barbican tube stations, and not on a busy road

Toilet flush seemed a little sticky

great location, quick to Moorgate subway station

tiny room, thin walls

Nothing at all!

The staff at the reception was cool and not very welcome. we ordered a room for 2 people, but the room was so small, the bed is only a 1.2-meter bed, and it is NOT for 2 people! and it is NOTHING like the pictures show on booking.com. I felt cheated, hardly have 2 people to sleep in that small bed. we ordered for 2 nights, although we raised the issue to the hotel on the first day, but they just said, to send an email to discuss the issue! how can that help with our situation? room and facilities are old and not comfortable at all. terrible experiences!

The staff were very nice.

The rooms electrical plug sockets kept blowing. We didn't have any power for charging phones or hair dryer. I reported it the first day and they were very quick to cone and reset it but it tripped again whilst we were out. I had to go to reception to report it as the phone didn't work.

The windows opened in the room so lots of fresh air. The bed and pillows were wonderfully comfortable. We slept so well!

We didn't have any shampoo in the supplied toiletries and house cleaning didn't replace any used tea cups and glasses in the room although they cleaned the rest of the room. Some of the room lights didn't work and the Aircon was temperamental.

Mattress on bed was very soft and the topper added didn't help much.

Pleasant staff, comfortable rooms & lovely breakfast

The bed was so comfortable,no a hung back in the morning.

Bath took an hour to fill.

Very comfortable room, particularly the bed. A luxury having a bath in a London hotel room! Very clean and well maintained

It was a little confusing about where we were staying… we booked ‘The Barbican Rooms’ but we were actually in a hotel with a different name!

relaxing!

nothing.

They were exceptional and the service was swift. A very beautiful hotel to stay in

I was unable to order room service

comfy beds,interesting building

bathroom not very clean

very well equipped for the price and staff were very helpful in deed

other rooms doors closing at night was quite loud.

For a 5-star rated accommodation, I would have expected more. The staff were lovely but I wouldn't recommend or stay for future trips.

Room was small, dark, no coffee machine, thin towels, bath plug needed upgrading,

Location

Poor facilities

Great location. Super comfy bed blackout curtains and very quiet - great for sleeping

Very few staff around even on the entrance desk. Nowhere for late drink on arrival.

Location was really good. Reception and the staff was friendly. Room size was OK

1st of all - free wifi. This is not a proper way to give for a customers unsecured wifi, where everyone can connect without any pass. Asked for a secured wifi - extra charged :) 2nd. Bathrobe was full of long black hairs. Drooped on the ground for a cleaning lad to change - unfortunately it was taken, but new wasn't delivered. Even for a second day. 3rd. Booked a room for 2 adults + child. Got 140cm bed for all 3 of us :)) 4th. Mini bar - there was no mini bar :)

location & friendly staff

room tiny

Stayed in the Barbican rooms. No hot water available for the first 30 hours of the stay. Eventually got relocated to another room but this took great effort on my behalf.

Cold showers, The kettle also did not work as the switch was broken.

very kind staff and great location

difficult to manage the light switches