I cannot recommend this place enough, family first with activities all day and games nights, all 3 meals with and 2 tea times with scones, spacious rooms and super clean, just wow

We love coming to the Berg, so just being there was wonderful. The view was exceptional. Food was good typical buffet , but good variety and well prepared.

N/A

every meal was off high quality and exceptionally prepared. we could not fault any meal.

we loved the facilities, the food, the scenery and the friendly staff.

the bathroom needed a deep clean, especially the shower and the walls

We had a fabulous stay ~ the room was lovely, the food was outstanding and the location beautiful.

Nothing

The view, the food, the ambiance...

We were in one of the front rooms with a view. Our neighbor was smoking on the porch in front of his room. This really spoiled it for us. I suggest you make certain sections of the hotel smoke free, including the outside areas.

Meals are fresh and well presented. During our stay we enjoyed ostrich, beef filet, pork roast, duck, chicken and prawns! There is a daily fresh salad bar, and some vegetarian options for the main meal. Cappuccinos included at breakfast, and tea and scones morning and afternoon. Fires in lounges were kept burning throughout the rainy days.

No internet in rooms. Generator during loadshedding is near the rooms and can be quite loud depending on your room.

Fabulous family hotel set in stunning mountain scenery. Staff were excellent and food fantastic. The whole experience was 10/10. Thank you to management and staff.

nothing to dislike

Champagne Castle Hotel is set in the most beautiful landscape, right up against the mountains, surrounded by greenery. The rooms were beautifully appointed and well maintained. And the meals...what an incredible spread they laid out for us all every day! Add to this attentive and friendly staff, and this was truly an exceptional holiday. The gala dinner for New Year's Eve was also wonderful, with the staff going to great lengths to decorate to an 80s theme; I was most impressed.

Beautiful location with stunning views

Staff unprofessional and unhelpful. In serious need of training. Will not return or recommend

The location, food and facilities are wonderful. Would recommend.

The staff could improve in their level of helpfulness. I required assistance on two occasions (arrival and departure), and both times had to search for staff willing to assist.

The buffet and meals are always excellent. Very high quality and variety. Staff are always accommodating and friendly. Great service on meals.

The maintenance and general upkeep of the property is deteriorating. The level of cleaning should be improved. I've stayed a number of times at the accommodation but feel that this time the quality is not great.

Very nice large chalets in an absolutely stunning setting for a very good value. Buffet breakfast was good and reasonably priced.

A property of that level of quality should be much better maintained. Lots of little signs of neglect detracted from the overall experiences. Examples included leaking shower, torn up ping pong table, frayed badminton net, etc. Pillows were also extremely soft significantly diminishing our quality of sleep. Lastly, service agent (a White male with an Afrikaans accent) who answered the phone wasn't very helpful and was quite condescending.

CCH as a leading South African Accommodation destination, is sought after the world over🤗🇿🇦🇺🇸🇨🇦 All facets of this operation, from the Magical and Majestic Drakensberg location, it's management and staff, facilities and cuisine were par excellence' CCH does SA proud, with its world class standards, product and service excellence ❤️ 💙.

ZIP! ZILCH! NADA! NONE! SIMPLY MAGIC IN ALL CONCEIVABLE CATEGORIES 🤗

The location is excellent. The food was superb and the staff were all very helpful and friendly.

Food was amazing with great choice!

Bottled water in the room everyday as a 4 star hotel I expect that

Proximity to the mountains The host George Tennis Courts in good condition The Peacocks and Ducks

Filter coffee in the room would be much better than instant coffee sachets

I know this hotel since 1999 and have been there many times over the years. It is located in a very scenic spot and used to be my favorite rustic breakaway place. I have not been there for 10 years. What changed since 1) Hotel massively expanded 2) hotel in bad repair, stained carpets, bowling green shot 3) appliances in chalet not working 4) door in chalet not closing correctly etc ,etc. A lot of minor things not working in general. Place in state of disrepair. I also did not enjoy the earth-shattering power generator making noise day and night (because of load shedding). The breakfast was very expensive. (And I pay in dollars). When me & guests sat down for breakfast, we were chased away by the staff few minutes later, because "tables at windows are reserved for hotel guests only". (We unfortunately stayed in the lesser chalets. I did not know this). I have mixed feelings. Will give it one more shot in near future, due to past loyalties. Jacq.