Le complexe complet

Seul bémol pour la prestation du ménage dans la chambre Le reste d l’établissement impeccable Or dans notre chambre il y a eu que deux passages en 13jrs alors que nous mettions la pancarte de ménage, tous les deux jours à cause du sable de la plage. La première fois, le sol n’avait pas été balayé et lavé La seconde fois, nous sommes allés demander nous meme pour faire le nettoyage car ça devenait bien sale depuis beaucoup de jours.

Beaitiful hotel, perfect for family stay. Gorgeous rooms with toys for kids.

Really liked the pools

Food wasn’t the best.

Fantastic stay with the kids. The separate family buffet and pools are much quieter so much more enjoyable, yet you can access all the amenities of this huge resort. We only stayed a few nights but we really enjoyed it - all staff was kind and friendly, the food was good and the grounds were very clean.

The cocktails were just ok, it's more about quantity rather than quality I felt

I loved this hotel for our xmas Family holiday. We were at the Family club, perfect with our 5 and 2 years old. The room was very spacious and ideal to share with kids. Loved the detail of receiving a free sand/beach play for the kids and also a beach bag. The kids club was really good and the kids swimming pool to. Good size and fun, where parents can rest and not worry so much about security. Thé proposal of shows and activities every day was really nice and entertaining, especially Alladin show, kids movie night and Michael Jackson show.

I really enjoyed our stay, very convenient with kids. Only thing that could be better is: the quality of the Food at the buffet. A la carte restaurant where quite nice, but buffet was quite average. Also another point was that I had an unfortunate medical Emergency the first night, and it was really slow to get Help from thé staff who barely knew where their own doctor office was located. Its a Pity to have the doctor available in the hotel and not knowing where and when she is available. Very pricey doctor consultation too.

Hotel was beautiful!! Room was so cute. Very large king bed and 3 bunk beds. Balcony was great. Awesome family room. Very clean, housekeeping was there everyday. Robes, slippers and toys to enjoy in the room. Food was great. Had to make reservations, except for the buffet. Pirate buffet just for the kids. Also had an ice cream shop. Def kid friendly. Pool was awesome, especially the waterpark for the kids. Kids club was also great. Diff times to leave your kids for activities and pock them up later. The spa was very relaxing. Hydrotherapy was fabulous. Every night was a diff show or activity. There was a market or vendors to buy things. Great experience. Christmas vacation was awesome!!

There are signs to not feed the animals and people did so anyway. The animals became more erratic jumping on tables and taking peoples food and drinks. There should be more staff to keep watch in the eating areas and of people and kids not following the rules.

All staff particularly Enrique at Family Club front desk and Dora at Family Buffet

The room was very poorly cleaned when we arrived. There was hair in the massage tub and a stain of something that looks like blood near the wc.

i love it, definitely it’s my favorite hotel

the hours for the pool