Baño con ducha caliente funcionando

Aire acondicionado sin control y siempre a full que no te dejara dormir por las noches. Las camas son muy incomodas. La cerradura de la puerta deficiente, en ocasiones funciono y en otras no.

Everything

n/a

Personnel was awesome

Flies all over Amenities and false advertisement

Food was pretty good. Property is quite beautiful. Room was big, clean, and bed was super comfy.

The staff was quite unaccommodating. I arrived a little late in the evening, maybe like 7-8pm which is like midnight in Nicaragua. When I arrived I wanted to book through their website but it was saying there were no rooms... but booking showed 3 rooms left. I understand booking and the property don't always sync up and I have had this problem before. But this is a giant property with hundreds of rooms it surely wasn't completely full on a week day... so I arrived at the security wouldn't let us enter and said they were full... So I just made the reservation on booking and paid quite a bit more than their price on their website. So now they let me into the property I get to reception, and they say the type of room I booked was full, but they did have other better rooms available and upgraded us to that room instead. Why they didn't just give us this room when I arrived and asked for availability is beyond me, I often don't understand the business practices in some countries almost like they don't want to make money. But as big of a brand as Barcelo, you would think someone there would have some sense. This whole ordeal took almost two hours. Something that easily could have just been finished in 20 mins if the staff had just offered me the room that was completely empty and available when I arrived. I hope someone in management sees this and addresses this poor customer service.

Very clean.

They gave us a double bed when we were a couple and when I request the king size bed they didn't want to change it or helps us and the front desk manager denied and were very defensive not flexible and kept telling us that was our mistake when it wasn't.

La variedad de comida en cada tiempo, estuvo excelente 👌🏼 Los productos que nos proporcionaron en la habitación, algunos fueron novedosos y muy necesarios 🤗 La calidad del servicio, su personal tan amable y atentos como siempre, muy agradecidos con su valioso trato 🥰🥰

El comportamiento de los huéspedes del Bungalow vecino, que trataron de abrir la puerta interior varias veces, interrumpiendo nuestra comodidad, mi sugerencia es que el hotel ponga algún cartelito indicando no abrir esa puerta (interior) con el propósito de que se respete el espacio de otros huéspedes, ya que si lo hacen de manera directa se sabe que hay personas maleducadas y supuestamente delicadas, pero no se miden en ese tipo de comportamientos, vulgar e irrespetuoso hacia a los demás y peor en perjuicio del hotel quienes se esfuerzan al máximo por brindarte una experiencia única y confortable

la playa y la zona eran bonitas

Me estafaron en la tienda ubicada en la zona de la piscina grande. Tuve que pagar 700 córdobas por unos snacks (Pringles). Me quejé al hotel pero pensaron que era un estúpido por pagar. Cuando llegamos no recibimos información de cómo funciona todo y de que era posible comprar comida a la carta.

More light at night in all resort Others locations for lunch and dinner