La ubicación

Todo mal, instalaciones viejas, muy mala la comida, el personal no se esfuerza, se ve sucio, descuidado

La playa y las instalaciones. Habitación cómoda y con amenidades. Los cócteles de buen sabor.

En algunos restaurantes a la comida le falta mucha sazón; en la playa muy pocos camastros.

The ambience and staff

A lot of kids and buffet for dinner was subpar. Also the air conditioning was leaking on day 1, but was fixed immediately.

Aamiainen oli ok. Sijainti syrjäinen, takseihin meni hurjasti rahaa.

Lounas- ja illallisruokaa oli aliarvoisia, ei mitään tekemistä meksikolaisen ruoan kanssa. Palvelu hidasta, tarjoilija joko ei osannut englantia tai oli hajamielinen. Ravintolassa musiikki soi liian kovaa.

It only has one pool not two like their ad said, food was very limited and only a la carte because the only bufet they had children were not alowed. A la carte menu was very small menu so imagine eating tbe same thing everyday... They made us wait extra 2 hours for check in and when we went to the room, the room was not cleaned pillows on the floor and dirty. After they changed our room they give us another one that smelled old.

The location is amazing. The sea is clear and it is even possible to see some fishes. The staff in the lobby is kind and some of the waitresses and barmans are always happy to help

Food is not the best and, in general, waitresses did not provide a good service

location was good and the staff very friendly

not well maintained, food awful and all the time we got the sorry we do not have that anymore ( it’s an all inclusive you should have good stock)

good location, beach front, friendly stuff

not enough options for food, pool wasn’t cleaned enough, not much activities going on

the stuff in the kids club

food, cleaning of the rooms

everything

nothing

Fantastic location right on the beach! Had the most beautiful sundowns. Extremely friendly and serviceminded staff. Great food and really appreciated the great coffee at the cafe. Good drinks at the bar. Spotless clean rooms, pool and common area. Great evening entertainment. My kids enjoyed the pool, the tabletennis and the snackbar. And the oldest loved the beachvolley games. We enjoyed every minute - thank-you to Sunscape Sabor!

The room and the porch was small. Door to bathroom could not cloes properly. Safe not working. A few recommendations for improvements: - a drinks menu card would be very nice. Need inspiration on what to drink both with and without alcohol - would be nice with fresh fruit juices for breakfast - the tabletennis net should be fixed and a couple of new bats would be nice - allow bigger children in the restaurant for "adults only" - music for evening entertainment was one evening too aloud when trying to enjoy the food at the restaurant

Great hotel. Nice swimming pool and hotel beach.

Breakfast and other meals a la carte. Not many tables,waiting for table require sometime. Buffet available from next door hotel BUT only adults,children not allowed to eat there.

Obviously the weather. House cleaning staff are so nice and always ready to help and make sure you're happy with your room. Also the bar staff they were very fun and nice. The fun staff or activitie staff are fun. Great people and great personalities.

The food!! It was awful. Not sure what was going on but the cooking staff really could use lessons. The meat was so dry and the fish was very under cooked. Not much as far of fruits either. But what fruit they had out was good n fresh. Thank goodness for the fruits we all lived off that most the time. They have a little food truck that had good burgers hot dogs on it. The eggs were under cooked they layed in there own liquid. Yuck! Only problem with the bar was no top shelf liquor choices and the drink didn't have much liquor in at all even if u ordered a double. All in all I would no book at this place or Dreams or Secrets which are on either side of Sunscape and you can use those facilities if you are 18 yrs oe older. All 6 of us feel the same about this place and will not return.

Not a lot of options for vegetarians… the service was very slow…

The only buffet place didnt allow kids….

We liked the room with beautiful garden view ,the air conditioner and the phone didnt work , after two days, they changed our room to one better with ocean and garden view but the air conditioner didn't work neither. They couldn't fix it and they moved to Dreams to very nice room with access to all the restaurants. The room was spectacular but we liked the Sunset Garden view better. In addition they gave us two free massages and 2 days refund. Samuel Correa, Carlos Camargo and Karina Vazquez the Managers did a great effort to try to maintain us happy .

The food can be better. Especially the buffet.

pool

location, restaurant, bar

The beach was amazing. You could use some facilities of the resort attached (dreams). The resort itself is small and cosy and they have a lot of staff which makes it easy to keep everything tight and clean

Food. There are no healthy snack options, also not pre-packed snacks like crackers or cookies. Either u sit in the restaurant a la carte (where kids will always eat fries or nuggets) or fries and hot dogs.

the staff was very friendly and they were very helpful most of the time

rooms need to be updated, specifically the bathrooms. food needs a lot of improvement, the options were limited, the food was always cold in every meal. my husband got seek with the ceviche.

Not much to like.

The staff, especially front desk, was rude. food awful.

Food was better than expected. Service was fantastic.

More selections for food. And a kids menu for lunch and dinner

Major upgrade to the old section of Sunscape. This is likely why all the complaints about construction was talked about in previous posts. Sunscape is good deal for a “cheap” but beautiful getaway with the family. Secrets is definitely nicer and you have better selections and amenities (especially better alcohol). Dreams… well I was stunned by the renovations and beautiful rooms. Impressive renovations, excellent food and service (at Dreams and Secrets). The manager Karina is always working hard to meet customer needs and accommodate to all guest requests. I’ve seen her move from Sunscape to Secrets and now Dreams. Everywhere she goes, she does amazing work and has the staff under control. I have no doubt that she will have this property running smoothly very soon. Still, no complaints, she just runs a tight ship and is starting a new resort from scratch. The bell boys at all 3 resorts (Dreams, Sunscape, and Secrets) are awesome snd deserve a promotion. Definitely coming back!

Lack of lounge chairs on the beach. By far biggest complaint. Bar tender at Tortuga had a bad attitude and made poor drinks. Just got the feeling he didn’t like serving drinks to tourists. Poured mane of his drinks down the drain.

Hard to find a positive thing about it!

Shortage on beach towels and chairs; Lack of a drink’s menu; Kids club is a joke and hotel in general is not kid friendly; Few restaurants options; hotel is not prepared for rainy days - flood corridors, umbrella shortage and lack activities; Bathroom drain flooding; pod leaking