I have no complaints. I was very satisfied.

The reception desk is on the 7th floor, which was a little bit confusing at first.

地點好，離西湖近，餐廳很多

設備較老舊，清潔做得不好，入住還遺留上個房客的寶特瓶

Location is good with respect to the access to east side of the famous west lake.

We stayed in the 6th floor family room 608. The room has too much of furniture with storage cabinets (three cupboards and one study table), But no real place to store our suitcases. There is a kitchenette area, but without a microwave, no utensils or cutlery. There is a exhaust hood in the kitchen but there is no stove. The whole concept of the Room is not clear. There was moulding on the wall of the bathroom which was covered with a wallpaper. Bathroom exhaust fan is not clean. Dust stuck on the exhaust fan was visible. Please consider to 1. improve the maintenance of the rooms 2. reduce the furniture, this will make the room more comfortable. 3. Provide a microwave and some basic cups, bowls and cutlery or consider to convert the kitchenette area to a Suitcase storage area. 4. Provide a better newer refrigerator. 5. Provide Flatrate parking for hotel Guests. We had to pay a outsider parking charge of 85 yuan for 36 hours.

Bed very comfortable

Kitchen lacks utensils