location, cleanliness and comfort

breakfast could’ve included some Japanese selection. tat would’ve made our day!

location

Simple and would be appreciate more choices on the breakfast menu

Receptionist never arrange to pick us at hirafu welcome Center despite contanst reminder through email and also through telephone conversation

I like the convenience of the hotel which allows me to ski in and out and the cleanness of the hotel

The stay was too short, need to check out at 10

location is very good, convenient to access slopes and the village at the same time

the hotel has 5 basement room they sell just among the regular ones without any note apart from emails you reserved after your reservation. apart from the visibility on a wall and the parking lot over it, there is no mobile signal and lot of noises coming from the ski lockers. I am sure there might be clients interesting in saving something for this kind of accommodation, I hate I was tricked into it and the personnel, well prepared to handle the outcome of this evident common scam of theirs, has a bad attitude on top of being totally unhelpful. last but not least, don’t pay extra for the breakfast, you get to choose only 1 dish and 1 drink from the menu. if you want both a coffee and a juice you need to pay extra! you can have a better and cheaper breakfast anywhere in town…

The staff was courteous, friendly, and helpful. The breakfast at the hotel restaurant was tremendous; what a great way to start each day. The room was beautiful with breath-taking views of the surrounding area. The ski/boot room was very convenient. A very short walk to the family lift, which made the rest of Grand HIrafu very accessible. Shuttle service from and to the welcome center and other resorts topped everything off.

Positive: the staff is absolutely lovely! I got some help to clear snow off the car, and my wife & I were able to ski on the last day thanks to late check out. The breakfast menu food was very tasty, we really wish we could have had lunch and dinner (not available at moment this review is written) in the restaurant as well! And the indoor & outdoor onsen/sauna was great, we used it everyday :)

Areas of improvement: for almost 60,000¥ (around 500$) per night, we didn't expect to have a room in the basement with a view of the bottom of a tree and a parking lot. Toilet seats aren't heated (maybe we've been spoiled by Japanese toilets) and have no washlet function. Probably because of Covid: the pool was closed and the restaurant doesn't serve lunch or dinner. I won't argue about the health concerns, but The Vale could be more proactive with respect to lunch and dinner for its guests (considering the pricing). It was our first time in Niseko so we don't have any comparison point. Having said that, considering the high price point, it doesn't compare well to the other resorts in Hokkaido that we have stayed at.

The receptionists were exceptional and very attentive. The location is perfect, very close to the ski lift, and the room was is very spacious.

I wish the open air onsen was a little bigger, with a nice garden, and had some space without a roof, so I could have some snow around when inside the water.

Very big room with great facilities and view right over the slope. Well maintained and clean.

Location and facilities were great

Mattress and pillows were slightly uncomfortable. Would have liked the restaurant and onsen to be open.

We were so excited to get to Niseko to ski, but our flight came in past normal check in hours. The staff left a detailed message on how to get in and they got us a room right beside the ski lockers. You can walk right out on to the slopes from the hotel and the rooms are beautiful and clean on the inside. They come clean the rooms each day around mid morning and they provide lots of travel magazines and maps to explore the area. The best part about our stay was the staff. Even though I can speak some broken Japanese, they were so kind and helpful- they reserved both dinner reservations at delicious restaurants recommended by them and they were so helpful when we needed to get an early taxi out our last day, something we could not have figured out by ourselves due to the local taxi numbers and hours not being easy to find. If we go back to Niseko I will 100% stay here again simply for the easy access to the slopes and the amazing services provided by the staff.

This is completely understandable and very surface level, but the Onsen and the pool were closed. If you would like that as a part of the experience, it will not be provided here during COVID. Just a heads up to those who want that along with their stay.

Comfortable bed. Good location. Nice bathtub.

Service. No amenities available.