The location for my business Purpose

The Ground floor will not be the next choice of staying

ambience and good staff

nothing

I enjoy my stay

I had no problem

Breakfast is poor everyday its basically the same meals prepared.

The fixtures of furniture are poorly maintained, not sure if it was the room i got, but the TV's are old and can be upgraded because there wasn't any remote for the TV and I had to be using my hands to turn on and off the TV.

Ok

My stay was short didnt not explore the property

I expected a Jamaica or vegetable option. I got an omelette and coffee. While my husband got nothing as there was no other option.

Breakfast could have been better

Location close to amenities

Rooms were filthy. Air conditioning did not work. Fridge freezer was broken. No running water when we arrived late at night, though i understand that this may have something to do with the water curfews in Kingston, this should definitely have been mentioned on the website when booking. When the water finally came on, it was freezing cold throughout the duration of our stay. All of the above issues were reported to management on multiple occasions and they refused to assist or investigate the issue. We were staying in the hotel with 2 elderly family members (over the age of 80) and despite there being a slightly better room next door to ours, management told us that we could not move to that room, as it was bigger and would therefore require a higher fee. So they made us stay in the original room with all of the above issues and made our elderly family members walk between the rooms (in nightwear after showering) to use the shower that had mildly lukewarm water. Luckily we had family living close by so ended up using much of their facilities. The manager was utterly rude and honestly disgraceful. Upon checking out we were told that we could only receive a 10% refund FOR ONE NIGHT despite all of the above issues affecting all 8 members of our party for the entire duration of our stay!

I like the options for the complimentary breakfast and the location where I could easily get a taxi to travel to meetings

The paint on the walls are stripping and had to ask for additional amenities for which I was told would be available in rooms such as an iron.