The spa facilities are wonderful. We had to change rooms with a single person in our party due to this hotel, not being suitable for people with mobility problems which my wife suffers from. There is only a lift in one part of the building and the deluxe double we had booked was not in that part with lots of steps and corridors to negotiate to access. Both rooms were great but a small double was a struggle for us to stay in for a week. It's a great hotel if you are mobile, if not it is a struggle The restaurant is good with a good choice for Breakfast and dinner.

Not much But it is not suitable for people with mobility issues

Персоналът е изключителен! Всеки е готов да помогне престоят в хотела да бъде идеален! Стаята беше изключително чиста и уютна! Храната беше в изобилие и всичко беше много вкусно! Спа центъра е оборудван с най различни сауни парни бани външни топли басейни и външно топло джакузи, което си заслужава да се види!

В стаята липсваше огледало извън банята, което да е по-близо до естествена светлина, но не е проблем, който не може да се преживее.

amazing spa with a lot of options, hotel was nice and cozy, I really liked the fact that the lights in the restaurant, lobby and lobby bar were slightly dimmed and not super bright, made the whole hotel feel super cozy and warm. The food was absolutely amazing, I was impressed by the quality and quantity

everything was great, liked it all

crowded with people who lack basic hygiene habits. pretty nasty. there were nasty things swimming in the pools. the room was not good for “luxury “and my robe was torn.

Great spa facilities, great breakfast, quiet rooms

The staff are exceptionally friendly. Everything is organised perfectly. There are meany facilities and a lot to do in the SPA area.

The outside pools weren’t cleaned often, which resulted in many small pieces floating in the water.

- breakfast

- the state of the facilities does not correspond to the money(140 euros per night). the feeling is that it is somehow outdated, dark and not maintained in full. - part of the personal is really polite and professional, but there were cases in which this was exactly the opposite, and I even needed to explain to foreign people that it is not usual for the Bulgarians to be rough. if someone has difficult day it is a professional obligation to hide it in front of the customers - it should have bigger dedicated parking ( not in some muddy street looking for parking spaces )

SPA zone is generous and I love that I can spend time in multiple pools and sauna. Also the personal (reception, bar, room) is pleasant. I appreciate that in the bar area they discontinued using coffee/chocolate aroma.

I have been more than 6 times at this hotel and I can observe that during each breakfast, the available plates (to collect food) are more or less dirty (ex. nuttela). This creates a dislike feeling about having breakfast, dinner etc in the hotel. The room and bathroom light intensity is very low; so each time I use the phone light to shave myself.