hotel is near to establishment

beds and pillow are not comfortable

Check in was easy and staff was very friendly. Room looked very nice. Shower was very nice. View to the pool is was great. drinks at pool were reasonably priced and great service. Check out was easy Andrew and all other staff were very helpful.

The room, the ambiance and the facilities.

N/A

Overall was all good...Hotel...breakfast...staff...closed to SM San Lazaro Mall

The hospitality and feeling that the staff really cared about your well being

Don't like the elevator

Everything

Food

The biggest asset of this property is the staff. I can’t find a more genuine and respectful set of people. I hope the hotel retains this current pool or ensure the culture continues.

I prepared a valentines day date and anniversarry for my parents and they like the place because it is clean.

I don't like their service especially the FO or FNB staff there as well as the managers who are CC in my emails that they. There is no coordination or endorsement on thier end.I called them via overseas, a couple of times, telling them that i want to surprise my parents and dont want my parents to know how much they will spend on that day or else they will not enjoy their stay due to expenses reasons. They understand that and we both agreed that i can pay via credit or debit card card online and they will send me a link after a confirmed restaurant Order. So i booked a dinner date at their restaurant at 7pm located near swimming pool area and chose couple of dish in their menu. Then they replied back to be the amount i need to settle but in my surprise they send me a GCASH account which is not what we agreed at first. I called them and replied to their email but no avail. 7pm came my parents went down to the restaurant and sat on their tables. I called again overseas at that time, around 7:18pm to informed them that my parents arrived in the restaurant and about the payment online. The customer service told me that since there is a deposit during their check-in they can use it for their expenses at the restaurant. I told to the CS staff that is what I am asking earlier but they opt me to may via online (88.com) -not sure but link name but it sounds like that. So i agreed to her and told her to proceed with the orders that I made thru email ( consists of the FNB supervisor and other dept ). She clearly told me she will inform the FNB staff. My mother approached the waiter multiple times with their orders and I even asked to spoke with them via messenger regarding the orders i made with them and it was almost 8pm already and none of the orders came. At 9pm my parents decided to leave the restaurant with no food on the table just a few bottles of beer.

The room its ok

No bidet in cr

Staff, facilities

Gym limited equipment